Halifax Telephone Banking

marcus01235oxon

Anyone else had trouble with Halifax's telephone service?

I rang them today about a transaction happening on my account, without my knowledge.

They said they wouldn't cancel the pending payment and were going to cancel my card.

I ended up having to tell them numerous times that it was not an option to cancel my card. So much so that i ended up getting annoyed with them and hanging up on them.

i try to call back in to get my online banking sorted back out (so i check my account daily)... and find they have cancelled my telephone banking.

So, apparently, they can wind you up by not listening to what you have to say and when you get annoyed and hang up on them, they can cancel your telephone banking service.

Brilliant service Halifax

RayWolfe

So, it was all their fault, was it?
As far as I'm aware, if someone else is taking money from your account without your knowledge or approval, they, Halifax, have little alternative but to cancel your card.
I recon you've mouthed off and upset them ......... but I could be wrong!

marcus01235oxon

i got annoyed. Especially having to tell them not to cancel the card several times. i told them if they couldn't help then i'd have to sort it myself. and not to cancel the card. all they were interested in was cancelling the card, i told them that i get paid soon so cancelling the card was not a good idea. they even rang me back when i hung up on them and saying they were gonna cancel it.

LemonGrove

Maybe you did get a bit out of control and they were annoyed you hung up on them, but cancelling your telephone banking in return is such a petty thing for them to do; especially for a company of that size. :rolleyes:

johnmoney05

They are horrendous! I called them many months ago. They blocked me because the woman on the phone said I didn't pass the security check. The last question she asked was whether I had any debit card payment on my account. I asked which month you were talking about? She replied just recently!! I answered "No". She said that was it...she couldn't talk to me anymore. I asked to talk to her manager. Was told the same thing. But the point was I was looking at my statement to answer all her questions. And I never used the debit card on that account. I made a complaint straightaway. And got them to listen to the tape. They compensated me £100 at the end for the inconvenience caused.

LemonGrove

Congratulations on your compenstation!

rb10

marcus01235oxon wrote: »

I rang them today about a transaction happening on my account, without my knowledge.

They said they wouldn't cancel the pending payment and were going to cancel my card.

I ended up having to tell them numerous times that it was not an option to cancel my card. So much so that i ended up getting annoyed with them and hanging up on them.

Erm, what were you expecting? You phone up to report that someone has used your card fraudulently, of course they are going to cancel the card. They are also not allowed to cancel debit card authorisations purely at the customer's request, it has to be reported as fraud instead.