Increasing charges with 1899.com

Justin_Time_3

I signed up with 1899.com last year after reading Martin's article. I pay my line rental to NTL and have to dial a pre-fix to make calls. Initially calls were available at their advertised prices i.e. 0p to UK landlines, except for the 3p connection charge. This then moved to 0.5p per minute and a few weeks later to 1p per minute, all without any explanation. The prices stated on their website have not changed.

I emailed their 'customer service' but did not receive a response.

Has anyone else had a similar situation and was there a resolution other than changing provider?

Edinburghlass_2

The call charges listed on all of these providers main pages are for people using BT and are correct.

As an NTL/cable/mobile user you need to check out the appropriate page on the website for the correct call charges.

Heinz

Justin_Time wrote:

Has anyone else had a similar situation and was there a resolution other than changing provider?

Unfortunately, unlike those with BT landlines (and, to a lesser extent, those with BT landlines re-sold to them by another company), those with cable landlines have limited options.

IIRC, 1899's price (3p connection and 1p/minute) for calls to UK 01/02 numbers is the cheapest now available and is considerably cheaper than using the cable landline provider itself for the same calls.

Stuart_W

Sadly, Heinz is right that 1p/min and 3p connection isn't too bad in comparison to other options available from cable.

If you mainly make short calls, First Telecom may be worth a look (1.2p minimum call charge, no connection fee, per min charges from 0.8p) or if you mainly make off peak calls the Phone Co-Op Home User tariff (4.7p per call off peak upto 60 mins).