Please help Lloyds have snowballed my account

janey17

Good afternoon

I have two accounts with LLoyds TSB from when I was at University. The latter account is a graduate and the first is a select account. The select account is the account that I am disputing. When I took out the graduate account in 03, I was advised to cancel my select account charge as I would not need it with the benefits that this graduate one would bring. So I cancelled this in branch, well at least I thought I did. From 2003 to july 2007 I did not use this account and thus did not receive statements. In July 2007 I received a letter from Lloyds TSb saying I was severely over drawn on this account and needed to start a repayment plan as soon as possible. The account had went over drawn which consisted of a monthly account charge and od interest only. No other transactions as I did not use this account.

I informed the collections that I did cancel this, they said they was no proof and unless I wanted to be defaulted I would have to enter into a repayment plan. Well since 2007 to now I have been paying off this balance which seems to be never ending as they apply interest, which I was informed was frozen. Its just a matter of days before I receive my Sar ( wish I knew about that much earlier) and am hoping there is something in there that will support me. They also take out credit card payments from an over drawn account and then charge me excess over draft fees!!

I have recently complained to LLoyds who inform me that although they recognise that I may be experiencing some financial difficulties all refunds are on hold. They will however, pass my letter onto collections to see if they can help with a repayment plan. They do however, state that if it was an adminstrative error they will review my complaint.

I am at the end of my tether as I did make it very clear in my letter with a list of the fees/interest and how they allowed this to get out of control.

I would be very grateful for any advice as I do not know what to do, and apologise that this is so long.

Thanks in advance:rolleyes:

natweststaffmember

Ok, I think we need to go after the select account. You are going to have to be very precise in what you are doing.
Write to them asking that the select account be closed completely and that any charges and interest to be refunded. If you remember the name or description of the MOS then write it down. You need to explain 2 things: (1) Why it took 4 years to complain and then (2) why it took a further 2 years to complain.
Ask for a final response since if there is no resolution you will go to the FOS.

The credit card issue is because the payments have been set up on the wrong account so you may need to explain how that happened as well.
In fact, how did that happen?

janey17

Thanks for the reply. I am planning on writing the letter up tonight. The credit card payment should have been coming out of the graduate, one month they took it out of Select, although they never apolgised or refunded the fees. It was never set up to come out of Select so not sure how it happened.



Please could you define MOS?

Thanks again

natweststaffmember

am so sorry for the jargon

MOS= Member Of Staff.

janey17

Thanks Yes thought it may be that definition! Yes, it will be on my graduate account application form, will that help alot.

I've had problems accessing my online bank accounts and lloyds have not been forthcoming, until the SAR team sent over my up to date signature and that got the ball rolling. So now I can see when the charges/interest were applied. I was not getting statements for this account, so cannot understand why LLoyds allowed this happen for 4years.

Thanks again NatwestStaffMember