Unable to log into virgin media on laptop

crockpot

I get this message
Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.


I used to be able to, any ideas?

Thanks

espresso

Clear your browser cache.

crockpot

espresso wrote: »

Clear your browser cache.

How?

Sorry not very technical

espresso

crockpot wrote: »

How?

Sorry not very technical

Well on Firefox, Tools, Options, Privacy Tab.

crockpot

On internet explorer

what do I do when in privacy tab?

Nothing about brower cache

espresso

crockpot wrote: »

On internet explorer

I don't use IE. See here.

crockpot

Thanks but done that and still same message.

Any more ideas?

I can look at email through outlook express, but that means msges are then not shown on my main pc.

espresso

crockpot wrote: »

Thanks but done that and still same message.

Any more ideas?

I can look at email through outlook express, but that means msges are then not shown on my main pc.

I would try using an alternative browser e.g. here this would prove if the problem is with IE.

andy2004

You didnt state whether you are using the laptop wired to the ethernet or through a router, or whether the message only appears when you are trying to login to the homepage of virgin.
If its the later can you get any webpage up,
Also what firewall are you using windows built in or something else.

crockpot

Installed firefox, get same message.

I am using laptop through a router, and only get message when trying to log on to virgin home page.

I have a ipod touch and can get my email on that.

Firewall is virgin pc guard

andy2004

So you can access the internet and other webpages, so its just their homepage.
just googled the problem, and its common, all fixes says delete the cookies, or delete the cookie relating to virgin manually,
found this

Internet Explorer 6:
→ Tools → Internet Options
→ Delete Cookies → OK
→ Delete Files → OK
→ Clear History → Yes
→ OK

Internet Explorer 7:
→ Tools → Internet Options → Delete...
→ Delete files → Yes
→ Delete cookies → OK
→ Delete history → OK
→ Close (browsing history window)
→ OK

Mozilla Firefox
→ Tools → Clear Private Data
[x] Browsing History
[x] Download History
[x] Saved Form and Search History
[x] Cache
[x] Cookies
→ Clear Private Data Now

IE 8 would be the same as 7

I would run CCleaner, to clear out all the caches, then run malwarebytes antispy to make sure theres no spyware causing it, and also maybe hijackthis, then after all that a reboot,
then try again.
if it fails yet again, by pass the router temporaily modem directly into the laptop, and try again,.
could be something between the wireless connection between laptop and router, if it works when its connected directly.