Lloydstsb merry-go-round

andythomas

If you are a LloydsTSB customer no doubt you have had a letter saying "we're looking into it"
You will probably then recieve a letter saying "we agree you are in hardship, but all claims are on hold until the test case is over"

Any corresponence after this usually results in the same 2 letters getting sent back to you time and time again

I have spoken to the FSA about Lloyds.

The FSA tell me that this is clearly a breach of their rules, if a bank agrees you are in hardship, they HAVE to process your case.

The FSA have also told me that whilst they will not deal with individual cases (use the FOS for that) you should send copies of Lloyds letters to them with a covering letter which states that you know that the FSA will not look at individual cases, but you believe the FSA should be made aware that Lloyds are agreeing that you have a hardship claim, but are refusing to process it until after the test case.

Call the FSA (number on their website) and they'll give you the address to send copies of your Lloyds letters to. You probably wont get a reply from the FSA, but they have said they will treat this very seriously if Lloyds are clearing breaking the rules.

natweststaffmember

andythomas wrote: »

If you are a LloydsTSB customer no doubt you have had a letter saying "we're looking into it"
You will probably then recieve a letter saying "we agree you are in hardship, but all claims are on hold until the test case is over"

Any corresponence after this usually results in the same 2 letters getting sent back to you time and time again

I have spoken to the FSA about Lloyds.

The FSA tell me that this is clearly a breach of their rules, if a bank agrees you are in hardship, they HAVE to process your case.

The FSA have also told me that whilst they will not deal with individual cases (use the FOS for that) you should send copies of Lloyds letters to them with a covering letter which states that you know that the FSA will not look at individual cases, but you believe the FSA should be made aware that Lloyds are agreeing that you have a hardship claim, but are refusing to process it until after the test case.

Call the FSA (number on their website) and they'll give you the address to send copies of your Lloyds letters to. You probably wont get a reply from the FSA, but they have said they will treat this very seriously if Lloyds are clearing breaking the rules.

What lloydstsb have to do if you are in hardship is to look into the claim and then send out a letter closing a financial hardship case by providing their reasons behind their decision. Even if you are in financial hardship that does not mean that they have to refund any money to you though so please be aware of that fact.

jos004

I to, spoke to the FSA this afternoon. They told me to send in copies of letters received from LTSB. I also told the chap I was speaking to, LTSB are not taking the hardship waiver, seriously.

andythomas

Yes, the bank may refuse to give you a refund, but once they agree you are in hardship, they have to look at your case and give you a decision, one way or the other!

At the moment lloyds dont seem to be doing this, they are just holding all hardship cases in limbo until the test case is over which is clearly wrong!

natweststaffmember

andythomas wrote: »

Yes, the bank may refuse to give you a refund, but once they agree you are in hardship, they have to look at your case and give you a decision, one way or the other!

At the moment lloyds dont seem to be doing this, they are just holding all hardship cases in limbo until the test case is over which is clearly wrong!

I have heard a few posters say that Lloyds have said that there is a hold on all cases and that they will not be looking at them even the hardship ones until the conclusion of the OFT test case and the FSA/FOS are aware of this.

Yeah, right! I emailed the FOS who are UNAWARE of that.

Lloyds have to look at the case and give a FH closure letter which may contain an offer to refund/suspend charges or maybe a simple no that they do not consider you to be in hardship because of x y or z.
So far, Nationwide are the only ones that seem to be passing that test.

liberty_lily

andythomas wrote: »

If you are a LloydsTSB customer no doubt you have had a letter saying "we're looking into it"
You will probably then recieve a letter saying "we agree you are in hardship, but all claims are on hold until the test case is over"

Any corresponence after this usually results in the same 2 letters getting sent back to you time and time again

I have spoken to the FSA about Lloyds.

The FSA tell me that this is clearly a breach of their rules, if a bank agrees you are in hardship, they HAVE to process your case.

The FSA have also told me that whilst they will not deal with individual cases (use the FOS for that) you should send copies of Lloyds letters to them with a covering letter which states that you know that the FSA will not look at individual cases, but you believe the FSA should be made aware that Lloyds are agreeing that you have a hardship claim, but are refusing to process it until after the test case.

Call the FSA (number on their website) and they'll give you the address to send copies of your Lloyds letters to. You probably wont get a reply from the FSA, but they have said they will treat this very seriously if Lloyds are clearing breaking the rules.

Hi andythomas,

I have also recently written to the FSA about LTSB ignoring/breaching the Hardship Waiver. Their reply stated that 'firms must deal with hardship cases as a normal complaint, and cannot put these on hold until the test case has been heard.'

The FSA also stated that they had passed a copy of my complaint to the 'department responsible for granting waivers and monitoring firms' compliance with the waiver and associated conditions' for its consideration.

Obviously as has already been said the FSA cannot deal with individual claims, but the more of us that report LTSB for these breaches, maybe something will get done?

Good luck to all other LTSB victims!

liberty_lily x