Topshop Refund Thruogh Paypal - ripped off?

jojeba · 22 July 2009 at 11:29AM

I paid for a skirt on Topshop.com with Paypal, but ended up sending it back for a refund as it didn't fit. The price was £12, but after it went through Paypal I only got £13.12 back. Are they allowed to do that??

Esqui · 22 July 2009 at 11:31AM

You got more back than you paid?

mrbrightside842 · 22 July 2009 at 11:34AM

Was the skirt £15, do you mean?

so2006 · 22 July 2009 at 12:15PM

Did they send it as another transaction?

If they did then it might be the fees.

I would ring um up and say "Refund me through the original purchase, so I don't get fees"

Antispam · 22 July 2009 at 12:38PM

On face value your post suggests you got back £1.12 more than you paid but you say " I only got £13.12 back" which suggest you got back less than you paid

jojeba wrote: »

I paid for a skirt on Topshop.com with Paypal, but ended up sending it back for a refund as it didn't fit. The price was £12, but after it went through Paypal I only got £13.12 back. Are they allowed to do that??

jojeba · 22 July 2009 at 12:45PM

oops! Sorry, I meant I got £11.12 back!

Antispam · 22 July 2009 at 12:53PM

I wonder if they didnt refund the postage

The Distance selling regulations should apply here unless it states in there terms and conditions regarding refunds within 7 days on DSR including return postage they you should get a full refund

jojeba · 22 July 2009 at 2:46PM

Antispam wrote: »

I wonder if they didnt refund the postage

The Distance selling regulations should apply here unless it states in there terms and conditions regarding refunds within 7 days on DSR including return postage they you should get a full refund

No, I don't get postage refunded. I got my email to say the skirt price of £12 would be refunded. As I paid through Paypal the payment came back to me via there, so all I can think is that Paypal have taken off their fees in order to put the payment through to my account. That just seems wrong to me!

mrbrightside842 · 22 July 2009 at 3:51PM

It does sound like paypal have taken the fees, but usually when a refund is given through paypal (they used to for ebay, anyways) they refund the whole amount, as long as the money is refunded through paypal, rather than just being sent through paypal.