Poxyworm help!!

K9cuddles

Okay.. I've changed my ISP from BT to Talktalk. Weirdly enough my outlook was still downloading emailing via BT???

Anyways.. Norton picks up this today.. now I've updated, scanned and deleted temp folders, but every time I got in to outlook I'll get an virus warning.. not sure what to do now??

K9cuddles

Ahhh.. I see... bet it's in my spambox!

K9cuddles

okay.. done that.. but still get the message.. only happened in the last 4 hours.. deleted all those emails and still get it? Worth doing a system restore? Message is that it detects a virus but can't delete it!

Browntoa

might be IN the restore points

follow the steps here in this thread

http://forums.moneysavingexpert.com/showthread.html?t=133269

to get into safe mode and scan with Nortons to see if it can delete it, if not then follow ALL the steps in posts 1 to 4 of that thread and download and run all the software mentioned

K9cuddles

Ian_Griffiths wrote:

Are there any clues on file path for the virus it finds? Could be temporary file, attachment or similar. I'm no expert on Outlook. I use Outlook Express and display messages as plain text so no script runs. Not sure if you can do that with Outlook proper.

It's saying it's a temp internet file it can't delete..

Browntoa.. thanks for the link.. but I don't understand any of it!!!

Browntoa

you need to be in safe mode, here with pictures

http://www.bleepingcomputer.com/tutorials/tutorial61.html

or

To start the computer in safe mode

1.You should print these instructions before continuing. They will not be available after you shut your computer down in step 2.

2.Click Start and then click Shut Down.

3.In the drop-down list of the Shut Down Windows dialog box, click Restart, and then click OK.

4.As your computer restarts but before Windows launches, press F8.

5.Use the arrow keys to highlight the appropriate safe mode option, and then press ENTER.

you want the option highlighted below, then scan with your virus software to remove the trojan. when finished shut down the PC like normal and let it restart. If you get the menu below again then choose to boot windows normally.

Browntoa

once back in windows again download and run Crap Cleaner to get rid of your temp internet files

http://www.filehippo.com/download_ccleaner/

choose the option like this

http://www.ccleaner.com/showscreen.asp?id=1

choose the "Run Cleaner" option