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Bt online bill

brewerdave
brewerdave Posts: 8,957 Forumite
Part of the Furniture 1,000 Posts Name Dropper
in Phones & TV
Just gone online to check my latest bill - found this pearler on the billing page:-
"As your overall charges are less than you
are currently paying, we've decreased your
monthly payment amount from £15.50 to
£21.00."
Obviously maths isn't a strong point with the BT programmers!!:rotfl::rotfl:

Comments

  • Inactive
    Inactive Posts: 14,509 Forumite
    You couldn't make it up...:rotfl:
  • brewerdave
    brewerdave Posts: 8,957 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Whats even crazier is that the revised payment of £21 is because they've only taken 2 D/Debits this quarter instead of 3 resulting in a temporary deficit on the account!!Its now gone thru' and I'm back in credit!
    Now when I try to restore the previous figure of £15.50 p.m it won't let me - I've had to put in £16 per month instead!! Oh well.........at least I didn't have to explain to Mumbai!
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi brewerdave

    Definately not a reduction have to agree with you there, if you pm me your account details I can look at this for you and maybe ensure that your payment amendments have gone through correctly before your next payment comes out.

    Will also let me pass feedback to our online team about the way this was displayed on your online bill.

    Thanks

    Stuart
    BT Support
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Inactive
    Inactive Posts: 14,509 Forumite
    They took 2 payments for the same amount from me on the same day, I then had to endure their Indian Call Centre, that was when I decided enough was enough and promptly left BT.

    I havn't as yet had a final invoice from them, I am dreading getting that, I am sure it will be full of their usual " maths ".
  • brewerdave
    brewerdave Posts: 8,957 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Stuart PM sent.
    Inactive - yes, the way the discounts are applied is interesting ..........
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Brewerdave

    Thanks for getting back in touch with those details so quick have fedback the error text on bt.com about your payments saying decrease when showing an increase, have also taken steps to ensure that your payments dont get increased again and will keep an eye on this for you to ensure that no further problems arise.

    Stuart
    BT Support
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • stclair
    stclair Posts: 6,855 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Is there anyway of calling BT without going through to someone in india?

    As everytime I need to call them by the time ive finished my mentally exhausted as its a very challenging.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
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