Atalantic grrrrrrrr

dizzybuff

:think:Okay when we originally bought the house british gas supplied the utilities , then i got a letter saying atlantic had taken over as the supplier ( at our request ) which we did not do . Because i had set a DD up with british gas the dd then changed over to atlantic and i fell behind on payments. When they did the review this year i now owe them 200 quid on both electric and gas . So they upped my dd to 50 quid a month . Although I have now had the heating off for 2 months and all builbs are energy savers , just the micro , tv and oven ( which is hardley used) are electric.

Has anyone any advise , as i do not see it as being my fault that there was a lack of communication between 2 companies over 4 years ago. They have offered to put me on a card meter , i dont see why i should and also said they could go along the debt management plan. Im fed up of them , what should i do , i never asked to be with them in the first place , which is my qualm.

I am now stuck with them till i have paid this debt

any advise would be most helpful . I have written to the ombebsman who say they cant help

K

Premier_2

dizzybuff wrote: »

...Because i had set a DD up with british gas the dd then changed over to atlantic ...

That can't happen. You must have made a new DDI in favour of Atlantic for Atlantic to collect anything.

If you were switched against your agreement, you should have complained under the Erroneous Transfer Charter
http://www.consumerdirect.gov.uk/EnergySupplyandPost/energysupply/563247/supplierprobs

dizzybuff

th\nks for this .. I just checked i was switched without my permission but i set a dd up as requested , however because it took them so long i ended up in debt with them

adprob

Sorry I'm a bit confused.

You didnt agree to go to Atlantic 4 years ago, which would mean an Erroneous Transfer but you then gave them your bank details without telling them you didnt agree which is all but agreeing to use Atlantic as your supplier.

Given the price increases last summer it is quite possible for the debt to have accrued if your dd review was before last years large increases and the now. You need to speak to them to arrange to spread the payments through your DD but if that is not possible then a key meter might be your best option. If you have made payments to British Gas when not their customer then they are obligated to refund these back to you and you can put these towards your Atlantic bill

KimYeovil

Atalantic grrrrrrrr

Is that a Ray Charles or a Flora Purim 'grrrrrrrr'?

dizzybuff

No I didnt agree to go to Atlantic 4 years ago and i informed them it was not my choice to do so , at the time i was 2 months preg and in my deluded pregnant state signed everything as it was winter and i was afraid of getting cold.

I have talked to them and will be sending a new reading tommorrow and see what they say