The Atlantic Refund

DGJsaver

Hi

Have been with them over a year now , and lo and behold , no sign of the refunded one months DD (we have gas and electric with them , do we gte one DD of each amount?)

Do they do it automatically or are they like any other massive company and you have to chase and chase for it ?

Any experiences welcome !

Cheers

Dan

KimYeovil

Experiences are mixed. Some receive it automatically like clockwork, some have to gently remind Atlantic. I don't think anyone has reported having to 'chase and chase' them for it, though.

DGJsaver

KimYeovil wrote: »

Experiences are mixed. Some receive it automatically like clockwork, some have to gently remind Atlantic. I don't think anyone has reported having to 'chase and chase' them for it, though.

Well , times are hard , `ill be calling them tonight then , better in our pocket than theirs...

macman

I had to chase it 2 years running, after that it has been sent automatically.

DGJsaver

macman wrote: »

I had to chase it 2 years running, after that it has been sent automatically.

do you get one refund per direct debit ?

adprob

A friend of mine was on this. He had a problem and he has told me the following.
1) 12 months dd have to be recvd without an interruption. If one payment is missed the 12mths start over again.
2) the refund is made in the 13th mth and is (he thinks) the average of your dd over the previous 12 mths.

gremlin

I just got my refund today. I'm with them for gas and electric.

My refunds were the average of one months payment of each service.
This came through 2 weeks after my last bill.

Why not give them a call.

I have spoken to them a couple of times recently and the customer services were very helpful and pleasant.

eta - the payment was made into my bank account.

nickj_2

i've jsut changed from atlantic - their electric seems quite pricey at the mo

hubballi

I have just changed back to Atlantic as one of their reps called and their prices are far better than N Power. I am not locked in so I can change anytime.