BT Cooling Off Period

defaultworry

Can someone please tell me if the following is correct:

I phoned up BT to cancel a new order as I believed that I was still in my cooling off period (this was 6 days after I had ordered). The operator had to escalate the call because they did not have a clue what I was talking about. His manager informed me that BT did not offer cooling off periods as they sell a service and not a product. I was also informed that when the service goes live that's it for 12 months even though I received the go live letter after the service went live (go figure).

I reckon the above is against the law, but is it correct?

I accidentally picked the 12 month unlimited evening and weekend plan and wanted to cancel then reorder with a plan that does not lock me in for 12 months.

utilitybroker

You can normally only cancel your order, free of charge, before they have provided the service. Their is not a cooling off period.

defaultworry

Thanks utilitybroker.

It is a pity they started providing the service before I received my letter stating when the date of service started because that's the point when I realised that it was a 12 month contract.

Lesson learnt.

utilitybroker

defaultworry wrote: »

Thanks utilitybroker.

It is a pity they started providing the service before I received my letter stating when the date of service started because that's the point when I realised that it was a 12 month contract.

Lesson learnt.

If you ordered it over phone they should have explained everything,if they didnt you have probaly got grounds for getting out of contract.

defaultworry

utilitybroker wrote: »

If you ordered it over phone they should have explained everything,if they didnt you have probaly got grounds for getting out of contract.

I ordered online at work during a ten minute skive therefore didn't read a thing........it is completely my fault and I have to accept the consequence.

Cheers for your help!