Quick Question re: Item not Received

Janets_Daughter

Hello All,

I've got a quick question about an item that I have not received, the story so is:

I bought and paid for an item on the 25.6.09 for £100. The item never appeared. I have been in communication with the seller and she was very helpful, until I asked her to refund after 3 weeks and then it stopped. I have opened a dispute, but wondered: If she de-registered from ebay and paypal would I still be able to obtain my refund?

She's fairly new to ebay and she may think it's not worth the hassle.

Thank you!

durham_girl

She wouldn't be able to remove herself while there are outstanding issues. Immediately escalate the dispute to a claim if she still hasn't replied to you.

soolin

As this was an ebay item you are fully covered against an item not received regardless of whether seller has closed their account or not. The only way the seller can defend the claim is to prove using online tracking that your eceived the item.

Juat make sure the dispute you have opened is a full chargeback.

Janets_Daughter

Thanks All! Is a full chargeback different from an item not received dispute? It's givem me the option to escalate to a claim after the 2.8.09. Which I intend to do. She has been in contact this morning and refuses to refund until "she concludes her investigations with the post office that could take another 3 weeks", but she sent the package by 1st class post so I'm not sure how they'll trace it or why she expects me to wait that long!

soolin

It sounds like you don't have a full chargeback in , escalate it now to a full chargeback, if the options aren't obvious come back and ask again.

Janets_Daughter

Thanks Soolin, can you explain to me how I can escalte this to a full charge back please? Do I go in and do the end communication with seller and escalate to a claim bit? Thanks

VanyaHargreeves

if she only sent by first class she'll not be able to track it online, plus she'll only get £39 compensation from RM

Janets_Daughter

She won't be happy with that, but that might be why she's trying so hard to find the item.

soolin

Janets_Daughter wrote: »

Thanks Soolin, can you explain to me how I can escalte this to a full charge back please? Do I go in and do the end communication with seller and escalate to a claim bit? Thanks

I think that's it, it's been months since i had to do it so check everything before you tick to continue as you don't want to cancel anything and lose your buyer protection. Basically you are looking for the option to escalate to a chargeback or claim.

Janets_Daughter

I have done that, thanks Soolin. I should have an outcome on 22.7.09, which is a bit more like it!

soolin

Good, can I suggest that you log into paypal every day and just check the status, they can sometimes be lax in sending important emails out and you don't want to miss anything.