Alliance Leciester - useless

MarkyMarkD

I didn't say it was OK to be rude. Don't put words in my mouth!

PopeSock

MarkyMarkD wrote: »

I didn't say it was OK to be rude. Don't put words in my mouth!

This is one of those threads that crops up from time to time. The OP makes an indignant post and when it's pointed out that they were in the wrong, they either abandon the thread or try to claw back something from it. Like a falling climber, grasping at tufts of grass on a cliff face. In this case, we're looking at the latter.

mrs*mosschops

MarkyMarkD wrote: »

I didn't say it was OK to be rude. Don't put words in my mouth!

I asked a question that was all.

I have not once said that what i did was not wrong. People do make mistakes and I am the first to admit that using my hubbys card was wrong. Like I said it was a genuine mistake one in which I did not realise until I entered the pin wrong three times. It is a a joint account.

My sole intent on starting this post was to moan about the attitude of the lady behind the desk. If she could not help me becuase it was my husbands card then why did she not say so? Could she of not just said sorry I cant help you yiour husband will need to come in and speak to us himself.

If I started this thread and not said that it was my husbands card and in fact mine would you still have the same attitude towards me?

MarkyMarkD

Of course not. The A&L staff should have answered your query and directed you to an appropriate resolution of the issue. It's fair enough that they couldn't do anything at branch level, as it was a direct account, but they should have given clear instructions.

asp746

alliance & leicester staff in the Liverpool branch are excellent. I've been several times to either pay in or with queries and the girls can't do enough and are politeness personified that even standing in a long lunchtime queue is ok cos once at the till the service is excellent.

only gripe with a&l is the lack of branches - only one in Liverpool

flossy_splodge

mrs*mosschops wrote: »

I asked a question that was all.

I have not once said that what i did was not wrong. People do make mistakes and I am the first to admit that using my hubbys card was wrong. Like I said it was a genuine mistake one in which I did not realise until I entered the pin wrong three times. It is a a joint account.

My sole intent on starting this post was to moan about the attitude of the lady behind the desk. If she could not help me becuase it was my husbands card then why did she not say so? Could she of not just said sorry I cant help you yiour husband will need to come in and speak to us himself.

If I started this thread and not said that it was my husbands card and in fact mine would you still have the same attitude towards me?

I'm afraid you often get this response these days on here.
The forum police are sitting waiting;)
I understand what you have posted and if its any consolation I sympathise.
You know you made a mistake, you know you should not have tried to use DH's card but on realising the problem you wanted help.
Not at all unreasonable.
If they want to tell you that your husband needed to make contact himself, then that is what they should have said. Simple.
I'm afraid we put up with a lot of bad attitude in this country where service is concerned.
We will continue to do so until we take things to the highest level.
But we don't.
That's why we're known as whingeing Poms!:D
Quite right.
We don't seem to understand how to complain effectively.
In your shoes I would be taking it further as poor customer service is poor customer service, whatever the circumstances.
Hope you can relax a little as you are unlikely to get a lot of sympathy as, we, as a nation, love to judge and criticise, often without checking the facts.
Just the way we are.
I've often believed it comes from not receiving enough praise.
Shall we all try being nice to each other?
How about a 'Be Nice' day?
That'd be fun.:D
By the way, before the Forum police come after me, I include myself in the criticisms about 'us'. That's an inclusive term.:p
Have a nice remainder of your day.:T