Carpet Right/Fitter????

yorkygal

Hi Im after a bit of advice. We bought some vinyl for the kitchen and it was fitted 2wks ago, it started to 'bubble' and we also noticed that it wasnt cut properly ie you could see the concrete between the vinyl and skirting board. We rang them and they sent someone out the following morning to sort it (was the same person who fitted it on behalf of Carpet Right). He tried to sort the 'bubble' out but its not better and if anything its worse than before and he didnt sort the other problem out. He said if we have any problems to ring CR back, which Im almost cerain we will do as its not been rectified to our liking. Previously the kitchen had carpet down and the fitter said the floor isnt perfect for vinyl but still fitted ok before bubbling started.

Can we claim our money back as we paid about £200 for vinyl and its not been fitted properly - its only been about 2wks since original fitting. Could anyone tell me what our rights are please???