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House of Fraser - OUTSTANDING CUSTOMER SERVICE
Sparkly_B
Posts: 18 Forumite
What knockout customer service at House of Fraser.
At 1730 hours last night I posted a letter to their head office in Scotland to complain about some egyptian cotton towels I had bought from them.
At 0948 hours this morning I get a reply to say they are very sorry to hear about the towels and as they are no longer an item they have in stock they will send me an e-voucher for the full amount.
No quibble.
Outstanding!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
:T:T:T:T:T:T:T:T:T:T:T:T:T:T:T
At 1730 hours last night I posted a letter to their head office in Scotland to complain about some egyptian cotton towels I had bought from them.
At 0948 hours this morning I get a reply to say they are very sorry to hear about the towels and as they are no longer an item they have in stock they will send me an e-voucher for the full amount.
No quibble.
Outstanding!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
:T:T:T:T:T:T:T:T:T:T:T:T:T:T:T
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Comments
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wow they are very good then. Must hardly get complaint letters lol0
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Royal Mail deserve a pat on the back as well - how did that reply from HofF get to you so quickly???"You were only supposed to blow the bl**dy doors off!!"0
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They emailed me to let me know the glad tidings. Brilliant:beer:0
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I agree that House of Fraser have excellent customer service..perhaps they could run training sessions for other companies?! I recently seen a lamp I liked in the display window but didn't know what it was called etc...the young girl in the store found it online for me and then rang around lots of stores to see where had it (they'd already sold theirs). The lamp was then delivered to my house within a couple of days. Excellent staff and excellent customer service...and since House of Fraser are only recently new in Northern Ireland, none of my friends have the same lamp!! :j"I believe that everything happens for a reason. People change so that you can learn to let go, things go wrong so that you appreciate them when they're right, you believe lies so you eventually learn to trust no one but yourself, and sometimes good things fall apart so better things can fall together." Marilyn Monroe0
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Pink_fluff wrote: »Why would having a double barrelled surname have any effect on the service you would receive from them?
If you had one, you would know.0
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