Contacting HSBC?

Stillsmiling

I recently replied to a letter from HSBC offering them full and final settlement. I need their response by tomorrow afternoon as CCCS need to process the extra payment I've made to them - either to HSBC or someone else.

I can't phone HSBC as I can't remember my login details. I have the name of the person I wrote to - does anyone know the format that HSBC email addresses take?

Or shall I just give up and assign the money elsewhere?

MyLastFiver

In an ideal world, the letter you sent will be logged on their system so any of the chimps in their collections dept should be able to help you. However, as HSBC collections are the most incompetent and contemptible bunch of faceless, lying cretins who ever slithered God's earth, I doubt it. You may be lucky, though. Give them a ring and if you get no joy ask to be put through to someone with the authority to action your letter there and then.

My thoughts and prayers are with you, bold adventurer.

Stillsmiling

LOL thanks! Having run into the collections debt several times and tried everything from perfectly polite to downright rude, I have no desire to try and engage them in yet another phone conversation! Plus I'd have to do it from work and that isn't possible tomorrow...

I may just say stuff it and pay someone else off instead!