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Changing to Primus from OneTel
Lara
Posts: 2,881 Forumite
in Phones & TV
I took advantage, as did many others, of the Primus £5 loyalty bonus by signing up on 30th March. We have today received a letter from them saying they are having trouble connecting us. Apparently OneTel would not release our number to them. We contacted OneTel before signing up to tell them we wanted to cancel although I was told by other MSE that it wasn't necessary.
I've got through to Primus this morning and they told us why we can't be connected. We have to wait apparently until 3rd May now before going over to Primus as they have to re-request OneTel to let us go.
After calling OneTel this morning they now say they will let us go on 19th April. That means we would be from 19th April to 3rd May with BT - so I'm not a happy bunny.
Has anyone else had this problem?
EDITED UPDATE:
Primus have just told us they have to wait three weeks from when our CPS provider cancels as BT will not allow one provider to cancel one day and they other take over the next day. You have to wait two weeks and then Primus wait a further week for any complications. :mad: Just wondering why nobody else has remarked about this?
I've got through to Primus this morning and they told us why we can't be connected. We have to wait apparently until 3rd May now before going over to Primus as they have to re-request OneTel to let us go.
After calling OneTel this morning they now say they will let us go on 19th April. That means we would be from 19th April to 3rd May with BT - so I'm not a happy bunny.
Has anyone else had this problem?
EDITED UPDATE:
Primus have just told us they have to wait three weeks from when our CPS provider cancels as BT will not allow one provider to cancel one day and they other take over the next day. You have to wait two weeks and then Primus wait a further week for any complications. :mad: Just wondering why nobody else has remarked about this?
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Comments
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OneTel = Carphone Warehouse = JustDial = TalkTalk = Tele2 now.
Says it all really.
It may be that telling OneTel in advance that you were going to leave was the reason they decided to 'be difficult' (I changed from OneTel to Primus without any problem having left Primus to do whatever notification were necessary). Never had any 'dead day' in between either.
Not a lot else I can say except to suggest use of 1899 for your UK 01/02 calls in the interim (3p connection and 0p/minute with no call duration limit instead of BT's 5.5p connection and 3p/minute weekdays and flate rate 5.5p for up to 60 minutes E&W).Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0 -
Thanks Heinz. I've just registered with 1899 as they seem the cheapest at 3p connection charge and the others 4p - no doubt you'll correct me if I am wrong!
Whoops - just read your post again and you say 1899! Shows how annoyed I am I can't even read properly! lol0
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