Duh - I mixed up buyers!

horseykitty

I have received an email about items I posted out yesterday. It seems I have mixed the addresses up (never done this before) and the buyers have got the wrong items. I have replied saying I want to sort it out ASAP for them - I have asked them to post the items back to me and that I will refund them the original cost of postage.
They were charged £1.75, actual postage was £1.62 - I have refunded £2.00 to cover hassle and disappointment.
Only one of the buyers has been in contact with me and seems happy with the postage refund. Have I done enough? I don't want to be left negative feedback over a genuine mistake, although I can understand buyers being annoyed by this.

custardy

sounds fair enough.i did it once and got the buyers ot post it on to each other(with their permission)
but these were fairly low value items
i refunded costs + extra to cover them

ANGSTDATA

custardy wrote: »

sounds fair enough.i did it once and got the buyers ot post it on to each other(with their permission)
but these were fairly low value items
i refunded costs + extra to cover them

Yeh - thats what I did too

SpammyTheSpammer

I did this as well (Why am I so DITZY) and it was really odd. I refunded money to both buyers to cover the new P&P. One buyer was really happy to go along with it but the other was real trouble - sent me a long email complaining about having to queue in the PO and wanted a full refund ON TOP of the extra P&P repayment.

I rather wished that I had asked that one to return it....