ebay help pls

sarah-t_4

hiya
i bought a laptop from ebay over the weekend
i paid for it on the 11th and recieved it today
Clearly states posted on 14th june (the guy said he posted it on 13th):@

anyway the problem is, its absoloutly Filthy!!!
it shows slightly grey color on picture but its a black one
the bottom of it has paint or what ever they use ripped offf
the screen and keypad are infested with Dust and dirt

i cant belive he sent it in this condition , i know its a used laptop but it didnt state it was dirty filthy as well as used.:mad:

on description it states he doesnt do returns.

Any advice please what i should do ?

clean it all up and then turn it on , and the bottoms all scratched and marked
or do i ask for a refund and send it back ?

thanks. guys

Premier_2

You need to decide what you really want.

You could try an item significantly not as described, but if the description doesn't say what condition it is and the photograph is of the item as received (even if its a poor photo) you may lose the claim as it says it is used.

Even if you win a claim, you'll be expected to return the item in the condition it was received so don't clean it up until you are certain you want to keep it.

If you want to keep the item, you could ask for a partial refund but the seller is under no obligation to provide one.

Start by deciding what you really want and then, if appropriate, contact the seller and explain how disappointed you were with the item and perhaps suggest some resolutions you would accept (but the only one the seller may accept, if any, is to return at your expense for a full refund).

NotQuiteNorbert

Well, it's up to yourself really. Would you be happy to keep it if you cleaned it up? If the answer is no, I'd get in touch with your seller and see what they say.

sarah-t_4

thanks for the reply guys
id keep it if he issued a partial refund as its damaged from underneath which wasnt mentioned (colors stripped off)
and totally dirty

if not i dont want to keep it at full price.
the picture in the discription is a good picture and i think the picture shows a new version of it not the used dirty moth/flees infested of it.

should i contact him and state this ?