advice much appreciated

sienna2009

Do the banks and financial ombudsman take your personal circumstances into consideration when fitting financial hardship criteria? I am expecting my first child unfortunately without the help of my ex partner, also have debts amounting to roughly 8k and my outgoings are more than my ingoings which i have put on my expenditure form? Also need a major repair on a leak in the house, Can anyone advise me on this?

Thanks in advance

natweststaffmember

sienna2009 wrote: »

Do the banks and financial ombudsman take your personal circumstances into consideration when fitting financial hardship criteria? I am expecting my first child unfortunately without the help of my ex partner, also have debts amounting to roughly 8k and my outgoings are more than my ingoings which i have put on my expenditure form? Also need a major repair on a leak in the house, Can anyone advise me on this?

Thanks in advance

If you have written to the bank explain how the charges began ie maternity leave, separation from a partner and how the charges have built. Explain about essential repairs that will increase that indebtedness because it is required. Furthermore, if you have priority debt arrears(mortgage/rent, council tax, utilities) then add that as it is an important component to Financial Hardship.
And if you need more help then shout

sienna2009

thanks for that Natweststaffmember. That is actually what I have done I think lol. Sent an outgoing and ingoing expenditure form, expressed my current situation and also noted that I do not have maternity pay off my employer, the house repairs and outstanding debts.

They have said they will try and help my financial situation in a letter a month ago but this was only because I informed the financial ombudsman who asked them to look at my situation. But I also pointed out that I have one debt with themselves and the rest with other debtors, they said they wouldnt look at my charges due to fsa blah blah blah till a later date.

I phoned the bank today and they said at first they had not received my letter, when I came to mention it was recorded delivery it seemed that they had managed to find it and apologised for sending a letter out stating they had not heard from me to discuss my finances.

So guess will wait and see.