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Staff moaning all the time!!

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  • dugdale_2
    dugdale_2 Posts: 470 Forumite
    edited 14 July 2009 at 10:00PM
    When I had a supervisory position I used to inform my staff members that you either
    Come to work, do your job and moan,
    or
    You come to work, do your job and have a laugh and a joke, you're coming to work anyway so which option are you going to chose?

    If anyone genuinely wanted a moan about anything I told them that I expected them to moan to me as I would raise their concerns, anonomously if necessary, to the senior management team. Moaning to their colleagues would never solve the problem.
  • Mudd14
    Mudd14 Posts: 856 Forumite
    I would have a quiet word with them one to one and say point it out, they may not realise. Say there constant negative comments are demotivating the team which is not appreciated.
  • Pssst
    Pssst Posts: 4,803 Forumite
    Part of the Furniture 1,000 Posts
    In my experience people moan becuase they dont feel involved in any decision making processes. They are not asked,they are told. Their input or thoughts is not deemed valuable,relevant or wanted.
  • reheat
    reheat Posts: 2,294 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    How good is your relationship with the manager? Could you ask their advice?

    There are some folks who will subtley pick on a person if they think they can get away with it, and carefully avoid picking on anyone they know the can't. Is this what's happening here, and could the manager help guide you right?
    Favours are returned ... Trust is earned
    Reality is an illusion ... don't knock it
    There's a fine line between faith and arrogance ... Heaven only knows where the line is
    Being like everyone else when it's right, is as important as being different when it's right
    The interpretation you're most likely to believe, is the one you most want to believe
  • Zazen999
    Zazen999 Posts: 6,183 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Do you mean do they moan to me directly?
    yeah i do manage them

    I think perhaps they don't respect you enough as their manager, which is why they moan to you and not to the other boss. Perhaps the jokey attitude doesn't help when trying to win their respect. Have you had any proper management training at all?
  • chuckie-egg
    chuckie-egg Posts: 52 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Zazen999 wrote: »
    I think perhaps they don't respect you enough as their manager, which is why they moan to you and not to the other boss. Perhaps the jokey attitude doesn't help when trying to win their respect. Have you had any proper management training at all?

    No ive not had any proper training. I dont think i have a jokey attitude with them, i use to before i got this role but now i take it quite seriously
  • pinkshoes
    pinkshoes Posts: 20,553 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Put a suggestion box on the wall, where people can put anonymous suggestions on how to improve the department, or at the very least say what's wrong with it.

    Send an email to everyone stating what the box is for, and that you welcome all suggestions that would improve the department or highlight and issues, and that all suggestions can be anonymous if the wish.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • DKLS
    DKLS Posts: 13,461 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Ask them how much they would moan if they were on the dole instead.

    If they dont shape up, get rid and hire someone who wants to be there.
  • Zazen999
    Zazen999 Posts: 6,183 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I agree, manage them up or manage them out....
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