Ticketmaster Take Money Without Permission!

adr0ck

Ticketmaster have taken £70.50 from my account without permission.

I didn't realise they could do this but according to Ticketmaster its in their terms and conditions!

Bought tickets to take my 4 & 3 year old to see Scooby Doo in Manchester last week.

The show was great - the kids really enjoyed it my son's favorite was Scooby Doo and my little girls was "that dog"

2 Days before the show Ticketmaster called saying that the show had been cancelled and would i like a refund or to exchange the tickets for another date.

Since we were going to the matinee show i asked to change the tickets to the evening show - picked tickets up from box office

What i didn't realise and nobody told me was that i wasn't exchanging the tickets i was purchasing new tickets and being refunded for the old ones.

Now normally this wouldn't be a problem but i bought the original tickets in a 4 for £20 offer (think it was on MSE) - so ticketmaster refunded me the 4 for £20 and charged me £70.50.

My original purchase price was £30.30 and they have refunded £26 (not sure why they have kept £4.30)

When i spoke to ticketmaster regarding the exchange i sepcifically asked would i be charged anything and the answer was no as they were just exchanging the tickets for a different date/time.

I work out that i am about £44 and a bit out of pocket

According to ticketmaster there is nothing i can do as its in their terms and conditions and i should have read their terms and conditions before saying that i wanted to exchange the tickets for a different date

how i would have known this i do not know

anyone had a similar experience with ticketmaster?

chuckley

they gave u a refund and u specifically 'asked' for xyz show... it was a higher price. but that was your call, as they didnt offer it, u asked for it...

i think the 4.30 might be the booking/service fee?!

plus u got it on an offer... makes exchanges harder.

Dr.Rock

This is Ticketshafter we're talking about so it's quite possible the £44.00 is the "booking fee."

I assume it is article 4 of their t&cs they have directed you to. A key line in their t&cs is "Unless indictaed otherwise in relation to a particular event." If they offered you an exchange and specifically said they wouldn't charge you anything more then that sounds like "indication otherwise." Even so, article 4 actually says you will be offered seats up to the original face value. I'm assuming that even if you bought the tickets on a 4 for £20 offer, they still have the full price printed on them (the face value) and not £5. Even if it does the first point holds true.


When you phoned was there a message saying the call would be recorded? Present them with this and if they are still being arsey, ask for a copy of the recording and take it to small claims court.
Then turn up in one of these T-shirts which I wear to any event where I've been forced to buy a ticket from these shysters: http://www.cafepress.com/tbonline.17184378

adr0ck

chuckley wrote: »

they gave u a refund and u specifically 'asked' for xyz show... it was a higher price. but that was your call, as they didnt offer it, u asked for it...

i think the 4.30 might be the booking/service fee?!

plus u got it on an offer... makes exchanges harder.

chuckley thanks for the reply but your missing the point

they offered to exchnage my tickets free of charge for another show

i specifically asked would it cost me anything and they said no

they then went and took £70.50 from my account without my permission

adr0ck

Dr.Rock wrote: »

This is Ticketshafter we're talking about so it's quite possible the £44.00 is the "booking fee."

I assume it is article 4 of their t&cs they have directed you to. A key line in their t&cs is "Unless indictaed otherwise in relation to a particular event." If they offered you an exchange and specifically said they wouldn't charge you anything more then that sounds like "indication otherwise." Even so, article 4 actually says you will be offered seats up to the original face value. I'm assuming that even if you bought the tickets on a 4 for £20 offer, they still have the full price printed on them (the face value) and not £5. Even if it does the first point holds true.


When you phoned was there a message saying the call would be recorded? Present them with this and if they are still being arsey, ask for a copy of the recording and take it to small claims court.
Then turn up in one of these T-shirts which I wear to any event where I've been forced to buy a ticket from these shysters: http://www.cafepress.com/tbonline.17184378

thanks for the reply

yep the original tickets had the full face value shown on

i will be buying one of those t shirts

i'm getting my bank to request to try and get the money back first if this doesn't work i will be going through the small claims

thanks for your helpful reply

adr0ck

chuckley wrote: »

they gave u a refund and u specifically 'asked' for xyz show... it was a higher price. but that was your call, as they didnt offer it, u asked for it...

i think the 4.30 might be the booking/service fee?!

plus u got it on an offer... makes exchanges harder.

also just to say chuckley...all shows were at the offer price, including the xyz show

ticketmaster offered to exchange the tickets for free to any other show of my choosing