Thumps up for PC World

[Deleted User]

Thought I tell you about a succsessful claim story: When my son's laptop had a complete hard drive failure after 15 month (he bought it from PC World), the shop people said, it couldn't be repaired free of charge because the 1 year warranty had expired. We then had it locally repaired, which cost £98. Then I read an article in the Guardian (23 May 2009), the Money section, where a man claimed for a replacement TV (it failed to work after 16 months), because according to EU rules, the manufacturer has to give you 2 years for free repair or free replacement. I wrote to PC World and pointed this article and EU rule out to them - and without any arguments, they asked for the receipt and a report of the laptop repairs work and reimbursed my son the full £98. :T

bbelt

good to hear a success story for once

this was actually a european directive passed in 2002 - merely an instruction for EU member states to implement - which the UK has not done yet, so it is of no legal force until they do!

stayinganonymous

Good on PC World, nice to hear they were happy to pay the money for the repair.

Although I think the people that work in PC World haven't a clue what they're talking about (well not all), their customer service has always been spot on for me, especially when it comes to refunds or replacing faulty goods.

trisontana

bbelt wrote: »

good to hear a success story for once

this was actually a european directive passed in 2002 - merely an instruction for EU member states to implement - which the UK has not done yet, so it is of no legal force until they do!

Actually the UK rules are better than that, they allow up to six years for replacements.

bbelt

trisontana wrote: »

Actually the UK rules are better than that, they allow up to six years for replacements.

nada

six years to make a claim. no right to any redress unless consumer can prove faulty/durability issue/misdescribed at time of sale. After six months, burden of proof lies with consumer.

and even then, redress runs in following order: repair, replace, refund (can be partial takign into account usage of goods)