Switching Gas/Electric using comparison websites

talulahbeige_2

katybshopaholic wrote: »

Just a word of warning - last year I "saved" £30 when I went through the moneysuperarket comparison site. I filled in all the criteria asked and switched from British Gas to npower, paying marginally less. I paid £178 a month by direct debit and in the last 12 months never missed a payment - but never received a bill.

When British Gas contacted me to say they were 5% cheaper and offered a £50 loyalty bonus I decided to return. Then came the bomb shell. Npower told me I was £2500 in arrears as my direct debit payment was nowhere near covering my energy consumption. On their figures my direct debit should have been more like £378 a month.

Nobody in their right mind would switch supplier and pay double for the privilege. Call me a simpleton but I can't believe a company can offer one deal then charge you at another rate. Any one else had a similar experience?

Surley no one in their right mind would allow a year to go by without a bill / statement?