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Frustration switching to npower
What can I do?
I was convinced to switch to the National Trust dual fuel deal from npower in November last year. Gas was switched no probs although they have upped the monthly DD.
Electricity still hasn't switched so I have not been able to pay bills (not had any bills) since Nov! I have rung them on numerous occassions to be told that it is a problem with BG not agreeing the information and that they are looking into it with a completio deadline of blah blah!
THe last completion deadline was 8/7/09 so I have called today to be told that it is now 15/7/09!!! I have to say I was a bit nasty to the call operator as I am now panicking that I will receive a massive bill in the summer for electricity as I haven't been able to pay it. Is it their fault or BG? Does it matter?
To be honest I am not sure who to register a complaint with and if there is anything I can do to avoid a big bill - I don't think there is.
Just fuming!!!
Any thoughts?
Looch
I was convinced to switch to the National Trust dual fuel deal from npower in November last year. Gas was switched no probs although they have upped the monthly DD.
Electricity still hasn't switched so I have not been able to pay bills (not had any bills) since Nov! I have rung them on numerous occassions to be told that it is a problem with BG not agreeing the information and that they are looking into it with a completio deadline of blah blah!
THe last completion deadline was 8/7/09 so I have called today to be told that it is now 15/7/09!!! I have to say I was a bit nasty to the call operator as I am now panicking that I will receive a massive bill in the summer for electricity as I haven't been able to pay it. Is it their fault or BG? Does it matter?
To be honest I am not sure who to register a complaint with and if there is anything I can do to avoid a big bill - I don't think there is.
Just fuming!!!
Any thoughts?
Looch
0
Comments
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Call BG and find out why they are preventing you from switching and more importantly why they haven't sent you a bill since last November"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100
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Presumably you leave the money for your continued use of electricity in an account so you don't have to find the money to pay for what you've used.anything I can do to avoid a big bill - I don't think there is.
As for finding out what is going on, if BG or NPower can't give you a satisfactory explanation, tell them you want a copy of your file as allowed under the freedom of information act. & make a complaint to both companies.0
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