7k electric bill received after 6 years

eande

I run a small manufacturing company and we have 3 electric meters (which were changed/updated in 2004), We have a contract with a supplier (Eon) and pay our electric bill monthly. Now a new supplier (SP) has come along and said that one of the meters is registered to them and has been for the past 6 years. We have not received any correspondence from them until this morning when we received a bill for £6800. I am in the process of pulling out all our electric bills for the past 6 years to check meter numbers etc.

Does the energy retail association code of conduct apply to business customers or home users only? Any advice?

Cardew

Home users only I am afraid for the 12 month back-billing rule.

It is a normal debt covered by the 6 year rule assuming it is a valid bill.

Still worth making a fuss though and see if ofgem will get involved.

E.ON_Company_Representative

Hi eande,

Check the bills from E.ON and see if you have definitely been billed for all three meters, all the bills show the serial number (MSN) of each meter so check the bills against the info on the meters.

The bills will also show your supply number (MPAN), this is 13 digits, obtain these as you can check them with the national database for electricity to ensure they are attached to the correct meters.

This is important as E.ON may supply that particular MPAN but Scottish Power may have a different MPAN but with one of your meter serial numbers (MSN) attached or vice versa, E.ON may have a supply number with your MSN but we may not have the correct MPAN.

As Cardew mentions, the Billing Codes of Practice apply only to domestic customers.

Any questions give me a shout.

Brian

eande

Does the fact that we don't have any contract with SP have any relevance? ( we've been in the same buidling for 30 years and have never dealt with them or had any previous correspondence)

Premier_2

eande wrote: »

Does the fact that we don't have any contract with SP have any relevance? ( we've been in the same buidling for 30 years and have never dealt with them or had any previous correspondence)

If you use their energy you do have a contract with them. In the absence of anything else, it may be a deemed contract.