Abbey

blue35_2

On behalf of my friend , who is a pensioner I sent off a claim for her bank chrges to be refunded.She had a overdraft of £2k which had mounted up.We sent off a form detailing the ins and outs etc.

I had calculated her charges to be around £3.5k over the last six years.

Out of the blue a letter came telling her due to her 'Hardship' they were refunding £2.5k back to her account which covered her overdrawn account and arrears on her rent.

Very good of them , but why only cover these amounts and not the rest of the charges.

Is she able to go after the rest?

thanks

natweststaffmember

blue35 wrote: »

On behalf of my friend , who is a pensioner I sent off a claim for her bank chrges to be refunded.She had a overdraft of £2k which had mounted up.We sent off a form detailing the ins and outs etc.

I had calculated her charges to be around £3.5k over the last six years.

Out of the blue a letter came telling her due to her 'Hardship' they were refunding £2.5k back to her account which covered her overdrawn account and arrears on her rent.

Very good of them , but why only cover these amounts and not the rest of the charges.

Is she able to go after the rest?

thanks

She can get the rest on the conclusion of the OFT test case.

blue35_2

thanks for that - should she put a claim in now or wait for the outcome?

natweststaffmember

blue35 wrote: »

thanks for that - should she put a claim in now or wait for the outcome?

The claim she already has with them is stored already since they have paid out an interim payment