No phone point

crazyfool2k9

I've just moved into a new house which has no phone points, i have got BT to come round on tues to setup a new connection was just thinking will having no phone points affect this. Also any ideas how much BT charge to install phone poins and would it be easier for me install them myself. thanks

LeeSouthEast

I believe their standard install fee covers this. As a bonus you get to reasonably decide where the Master Socket will be placed. Have a think about that one before s/he turns up

OldGreyFox

They just instal the master socket. Much cheaper to do others yourself. Hope you took advantage of free connection offer.

crazyfool2k9

thanks for that. Oldgreyfox i'm payin for a new connection how do i get it for free would save me alot of money

BT_company_representative

Hi Crazyfool2k9

BT will install one master socket normally in the hallway of your front door in your home. If you require an additional extension socket(s) they are priced as follows:-

Extension Socket (per extension) £ 70.00
Plus Visit Charge £ 115.00

Total £ 185.00

Note:- The visit charge will not be applied if the extension sockets are installed on the same visit as the master socket. Extension sockets and wiring are sold by BT as apparatus and have a 12 month guarantee. After this date the socket and wiring becomes the customer’s responsibility and BT does not maintain it. The engineer who fits the extension socket will leave the customer a guarantee card. Customers must keep the guarantee card and their acknowledgement letter so that if a fault occurs within the 12 month guarantee this will be the customers proof of purchase.

espresso

crazyfool2k9 wrote: »

thanks for that. Oldgreyfox i'm payin for a new connection how do i get it for free would save me alot of money

Read all about the line connection special offer here. They won't tell you about it, you have to ask specifically for it. Install any extension yourself, as you can see they charge £££££.

crazyfool2k9

thought i would update this i got the connection charge fore free:D but on the downside when the engineer came he said the house has no phone line to it:mad: and that they are going to look into setting up a new line. anyone else had this problem?? any advice would be helpful. they said it could take 2-3 weeks!!!

macman

crazyfool2k9 wrote: »

thought i would update this i got the connection charge fore free:D but on the downside when the engineer came he said the house has no phone line to it:mad: and that they are going to look into setting up a new line. anyone else had this problem?? any advice would be helpful. they said it could take 2-3 weeks!!!

This doesn't make any sense at all. If the line was physically there along with a master socket already, they wouldn't have to make an appointment, as all they do is reconnect you at the exchange.
The whole point of sending an engineer out is out is to install a line. Thats' what the standard connection charge covers.

espresso

crazyfool2k9 wrote: »

thought i would update this i got the connection charge fore free:D but on the downside when the engineer came he said the house has no phone line to it:mad: and that they are going to look into setting up a new line. anyone else had this problem?? any advice would be helpful. they said it could take 2-3 weeks!!!

New builds usually have underground cabling to the property from the street cabinet but that does not mean that there are spare lines from the cabinet to the exchange, which may be several miles away.

macman wrote: »

This doesn't make any sense at all. If the line was physically there along with a master socket already, they wouldn't have to make an appointment, as all they do is reconnect you at the exchange.
The whole point of sending an engineer out is out is to install a line. Thats' what the standard connection charge covers.

Your post does not make any sense at all either. Engineers who visit properties do not run extra cables back to the exchange when they find that there are no spare pairs available, which is probably why BT are quoting 2-3 weeks for this extra work to be done.

Quentin

crazyfool2k9 wrote: »

thought i would update this i got the connection charge fore free.....

Good that you got that sorted.

Bad that "BT Company Rep" used his MSE privileges and posted in the thread to "help" you by letting you know the (extortionate) cost of getting an extension fitted, but couldn't bring himself to let you know about the moneysaving free connection offer!