abbey - 24 hour telephone banking

Anthillmob

if they state 24 hour telephone banking them why can you not speak to someone on a sunday? its an indian call centre as wll so i presumed they worked every day god sent for the smallest amount of cash just to survive.

bah to abbey.

steve_cov

I always found I was able to speak to them; it's just that they were unable to give me the correct information when asked - at any time, on any day.

You might as well ask your cat as ask the Abbey National. The cat has a chance of getting it right.

Anthillmob

ive just rooted through my wardrobe in search of a more recent statement and found last months stat states in very small writing at the top under the phone number

'open 24 hours a day 7 days a week, person to person calls 7am to 11pm on monday to saturday'

im presuming this is new and if so why hasnt it been announced?

ive also found if i call after 7.30pm in the week (which i have done a few times) i always get an english call centre.

PaulMartin_3

Ive rung Abbey on a sunday last month when I had an incorrect charge to my account (Novatech charged me twice for an item they only delivered once to the wrong address!) and Abbey were very helpful and polite and really seemed to be on my side.