See tickets- please help!

emzeebabez

Right this is a bit of a long un, so bare with me!

Purchased two tickets from see tickets ack in october for an oasis concert on june 10th; i purchased general admission standing tickets which i have retained my confirmation e-mail as proof.
Around week and half before concert there was no sign of tickets so i went on ticket tracker to find out where they were - tickets had not een despatched yet - but they were showing as premier tier seated tickets which i had not ordered- very concerned about this so gave them a call.
Took over 45 mins to get through and i was told they were unsure as to why it was showing this and would give me a call back by 3 the next day.

....3 the next day came and no phonecall; to which i rang up again 20 mins w8 and was told that somebody would ring me back within 24 hours as it says on the system - enquired if they could help and was not told it was 'nothing to do' with the customer service rep and i would have to wait till Friday for somebody to ring back.
4pm friday came no phone call; tried ringing for over two hours to get through and i got no answer so i sent an email (to this day i have no response to this).
On Monday 8th june (two days later) i rang and spoke to customer services to which i was told there was a problem with my order and would have to pick up instead of getting delivered - she was then very suprised to hear that this was not the problem and that i was actually ringing with regards to my order which was meant to be standing tickets and not seated. She then went onto give me an explanation to say they had oversold their allocation and were moving there oversold to premier seating; i asked how long they had knew this and she said a while and we were both puzzled as to why i had not been told this before. Anyhow; tickets were not what i originally ordered and seetickets were in breach of contract (their terms and conditions) in not being able to fulfill original order. After pushing to speak to supervisor i was able to; who said i could have tickets refunded but would need to send them in by post as nothing could be done over the phone.

Well, sent tickets and letter (speial delivery) outlining my complaint and wanting a refund to which i have received a letter today stating that they are not willing to refund me!

the letter states that they sent out an informative letter outlining problem on 25th may and we had till 29th may to respond to this in order to get a refund. (i have not received this letter and the first i knew about their !!!! up was when i was tracking the whereabouts of my tickets a week and half before the concert!). So how am i meant to respond to this if i am not aware there was a problem in the first place? and why on the numerous occasions i have contacted them did they not tell me instead of saying they would ring me back?

I have contacted them today to which i have been told pretty much what was in letter they sent to me and they were of no help at all - again told customer service would ring me back. I have contacted trading standards and they are going to contact me back but i just really dont know what to do!
I don't see how i could have done anything different? as fault has all been on their behalf.

their terms and conditions state:

If See is unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund, including any bookingfee charged:

• • See despatch the wrong order, ie wrong event / wrong type of tickets
  • Any other similar circumstances where See has acted with negligence or where we may have acted in breach of contract

so i am within my rights arn't i?

The tickets cost me over £100; i have proof of purchase and purchased on debit card. i have copy of letter i sent to them which details when i have rang them etc.
I also have my mobile bill entailing over £30 in calls to themselves to try to rectify this problem - a problem which was their fault and surely shouldnt have to cost me to sort out?
Tickets and letter were sent back for refund using special deliver (£4.95) and i have spent mroe than 4 hours trying to speak to them on phone.

Please can someone help just to clear things up for me; i am entitled to my money back arn't i? As that is what i was told in my conversation with see tickets 2 days before the concert and i don't see how they can go back on that.

sorry its really long winded!

Emma

Mrs_Ryan

Cant really help you with your problem Emma but just wanted to say your not alone in having problems - Trading Standards are well aware of this so called 'reputable ticket agency' I reported them over mis-sold tickets for the Capital Summertime Ball, and I wasnt the only one. It seems that its not unusual for them to mis-inform their customers as we were conned big style by them - we actually threatened them with issuing a small claim against them for the cost of our tickets as we were so badly conned and if I were you I would be thinking the same thing if they still refuse to refund. They ignored us when we threatened them with the small claims court but we may well take it up again knowing now that they're still pulling the stunt of misinforming customers.

Wait and see what Trading Standards say and then take it from there?

Good luck xx

pinkshoes

I've also had the same problem a few years ago, as they changed our 4th row tickets (the only reason we bought them!!) for tickets right at the back, meaning the performers (not admitting who!!) would only be tiny specks on the horizon!

We ended up out of pocket, as we didn't have the time to fight it due to exams. Wish we had now!!

I would write to them again (recorded delivery) stating the issue, inform them you've spoken to trading standards, enclosing a copy of their own T&Cs, and asking them for a full refund, as well as a refund for two lots of postage, and if you don't receive this refund within 14 days, you will be claiming through the small claims court.

emzeebabez

emzeebabez wrote: »

Right this is a bit of a long un, so bare with me!

Purchased two tickets from see tickets ack in october for an oasis concert on june 10th; i purchased general admission standing tickets which i have retained my confirmation e-mail as proof.
Around week and half before concert there was no sign of tickets so i went on ticket tracker to find out where they were - tickets had not een despatched yet - but they were showing as premier tier seated tickets which i had not ordered- very concerned about this so gave them a call.
Took over 45 mins to get through and i was told they were unsure as to why it was showing this and would give me a call back by 3 the next day.

....3 the next day came and no phonecall; to which i rang up again 20 mins w8 and was told that somebody would ring me back within 24 hours as it says on the system - enquired if they could help and was not told it was 'nothing to do' with the customer service rep and i would have to wait till Friday for somebody to ring back.
4pm friday came no phone call; tried ringing for over two hours to get through and i got no answer so i sent an email (to this day i have no response to this).
On Monday 8th june (two days later) i rang and spoke to customer services to which i was told there was a problem with my order and would have to pick up instead of getting delivered - she was then very suprised to hear that this was not the problem and that i was actually ringing with regards to my order which was meant to be standing tickets and not seated. She then went onto give me an explanation to say they had oversold their allocation and were moving there oversold to premier seating; i asked how long they had knew this and she said a while and we were both puzzled as to why i had not been told this before. Anyhow; tickets were not what i originally ordered and seetickets were in breach of contract (their terms and conditions) in not being able to fulfill original order. After pushing to speak to supervisor i was able to; who said i could have tickets refunded but would need to send them in by post as nothing could be done over the phone.

Well, sent tickets and letter (speial delivery) outlining my complaint and wanting a refund to which i have received a letter today stating that they are not willing to refund me!

the letter states that they sent out an informative letter outlining problem on 25th may and we had till 29th may to respond to this in order to get a refund. (i have not received this letter and the first i knew about their !!!! up was when i was tracking the whereabouts of my tickets a week and half before the concert!). So how am i meant to respond to this if i am not aware there was a problem in the first place? and why on the numerous occasions i have contacted them did they not tell me instead of saying they would ring me back?

I have contacted them today to which i have been told pretty much what was in letter they sent to me and they were of no help at all - again told customer service would ring me back. I have contacted trading standards and they are going to contact me back but i just really dont know what to do!
I don't see how i could have done anything different? as fault has all been on their behalf.

their terms and conditions state:

If See is unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund, including any bookingfee charged:

• • See despatch the wrong order, ie wrong event / wrong type of tickets
  • Any other similar circumstances where See has acted with negligence or where we may have acted in breach of contract

so i am within my rights arn't i?

The tickets cost me over £100; i have proof of purchase and purchased on debit card. i have copy of letter i sent to them which details when i have rang them etc.
I also have my mobile bill entailing over £30 in calls to themselves to try to rectify this problem - a problem which was their fault and surely shouldnt have to cost me to sort out?
Tickets and letter were sent back for refund using special deliver (£4.95) and i have spent mroe than 4 hours trying to speak to them on phone.

Please can someone help just to clear things up for me; i am entitled to my money back arn't i? As that is what i was told in my conversation with see tickets 2 days before the concert and i don't see how they can go back on that.

sorry its really long winded!

Emma

after my phonecall yesterday i was promised a phone call back from customer services either yesterday or today.... guess what... they havn't rang me; why arn't i suprised? x