BT Secure Server ...out of date.

Inactive

Just got this on the BT Home Accounts Web Page;

" https://www.intouch.bt.com:443 uses an invalid security certificate.

The certificate expired on 03/07/2009 00:59.

(Error code: sec_error_expired_certificate) "

:rotfl:

You couldn't make it up..

BT_company_representative

Hi Inactive,

That's really strange, is it still happening? Was it at http://www.bt.com/youraccount ? Did it come up when you were trying to log into your account?

Thanks,

Stephanie
BT Support

Inactive

It came up when I clicked on a link from within My Accounts.

BT_company_representative

Many thanks for raising this, I am looking into it now.

Cheers,

Stephanie
BT Support

notaproblem

Hi, I raised this exact problem with BT on Monday 6th July. I have had a phone call and 2 email's from BT saying they are looking into the 'problem' and will be back. Bearing in mind it is now Friday, 2 questions, why was the certificate allowed to expire and why does it take so long to rectify, as it would appear I am not the only one experiencing this problem. While I am on the subject of BT, another problem that they are looking into for me, for about a month now, is not being able to see what my calling features are, I don't want to change my features but surely the idea behind on line account is to actually be able to use all the features trouble free.

BT_company_representative

HI notaproblem,

Getting the Calling Features to show on your eBilling account should be relatively easy to fix, let me know if you'd like me to look into it.

I will post back as soon as I know when this issue with the certificate is sorted, and many thanks to both you and Inactive for promptly highlighting this to the forum.

All the best,

Stephanie
BT Support

notaproblem

Hi, yes if you can look into the Calling feature problem would much appreciate it, and thank you for taking on the Invalid Certificate problem as well.

Inactive

BT_company_representative wrote: »

HI notaproblem,

Getting the Calling Features to show on your eBilling account should be relatively easy to fix, let me know if you'd like me to look into it.

I will post back as soon as I know when this issue with the certificate is sorted, and many thanks to both you and Inactive for promptly highlighting this to the forum.

All the best,

Stephanie
BT Support

Thanks Stephanie, It still isn't fixed, however I have today transferred my phone line to my ISP, so not a problem for me any more.;)

BT_company_representative

Hi Inactive, fair enough

notaproblem, if you haven't already can you PM me your details and I'll look into it?

Ta,

Stephanie
BT Support

bubieyehyeh

notaproblem wrote: »

Hi, I raised this exact problem with BT on Monday 6th July. I have had a phone call and 2 email's from BT saying they are looking into the 'problem' and will be back. Bearing in mind it is now Friday, 2 questions, why was the certificate allowed to expire and why does it take so long to rectify, as it would appear I am not the only one experiencing this problem.

I also reported it via email on the 10th July, tell them the SSL certificate has expired and got told this:

I would like to advise I have spoken to a number of people in our technical department on your behalf, they have been able to confirm the error message you have been receiving is due the the type of browsers you are using, they also confirming that the link you provided me with www.intouch.bt.com, should have a option to installing either Firefox 2 or Internet Explorer 7. Once you have completed the installation of either of these products you should be able to use our services.

Words fail me - trying to palm off a customer with your not using the right browser (I was using firefox 3) rather than admit and fix the problem.

notaproblem

How long does it take to sort this problem out. Before I contacted BT on the 6th July, I use Firefox but tried IE. From experience with BT when they do have a software problem it seems to take them months to sort out. My Calling Feature problem I can live with but I have a lot of phone numbers only in my online address book. So BT GET IT SORTED QUICKLY.