Is this reasonable, what are my rights?

SMC_2

Oh well looks I am going to be fighting this on my own.

Consumer Direct say I have to be able to prove it was a manufacturing fault that caused the pin to break, onus is on me to prove and not on them to prove it was accidental damage.

I will be contacting Acer's Head Office myself, bottom line is 3 faults in 9 months is not acceptable.

SMC_2

Well I did finally get an receipt for my payment for the repair so that is something.

I also received a customer satisfaction survery from them, bet they will be regretting sending me that as my replies won't be what they wanted to hear.

I am still writing to their head office as their service was just awful, I've not been to well so it had to be delayed but I am making a start on that now.

Firefox1975

I don't hold out much hope for you mate.

Basically, the unit worked, and then (For whatever reason) it stopped working.

Unless there are another 1004 people who have had the exact same fault and all complained you don;t have anything to go on.

Acer will just argue the case and if need be show their repair logs to the powers that be to prove it is not a standard fault.

(The 1004 was random - just making a point!)