Bt low usage fee

DMC75_2

Hi,

I am with sky for tv , broadband and calls but bt for line rental

They have charged me a low usage fee for 1571 and caller display

is this normal ? thinking of switching to sky line rental

grimsalve

Yes, that's normal. Caller Display and 1571 are only free if you make at least 2 calls a month or 6 calls a quarter.

DMC75_2

should I switch to sky then , its less at £10 month

ACDeag

DMC75 wrote: »

should I switch to sky then , its less at £10 month

Going up to £11 in September I believe.

DMC75_2

how do I avert this low usage fee please ?

grimsalve

DMC75 wrote: »

how do I avert this low usage fee please ?

Make a couple of calls every month.

ACDeag

grimsalve wrote: »

Make a couple of calls every month.

You can't if calls are with Sky, as Sky make it impossible to route calls over BT.

grimsalve

ACDeag wrote: »

You can't if calls are with Sky, as Sky make it impossible to route calls over BT.

There's an over-ride to make the calls with BT. Quoted from the BT website...

Alternatively, if you'd like to make one-off calls that are chargeable to your BT bill then simply dial the numbers 1280 before you dial the phone number you wish to call.

ACDeag

grimsalve wrote: »

There's an over-ride to make the calls with BT. Quoted from the BT website...

Does not work with Sky, if you use 1280 you still get billed by Sky.

http://forums.moneysavingexpert.com/showthread.html?t=1072413&highlight=sky+1280

grimsalve

Ah, I think you're stuck then, sorry. I thought that prefix code would work with Sky too. I guess all you can do is either ask BT to remove the calling features or pay for them. When I had a BT phoneline I kept forgetting to make the required number of calls every month so I just ended up paying for CLI and 1571 anyway.

CLI used to be completely free as part of "BT Privacy At Home" but I think they've changed the terms and conditions of this service.

For an alternative to 1571, it might be cheaper in the long run just to buy an answerphone.

(or buy a BT chargecard)

made2fade

Sky Line Rental includes Caller Display for free, so might be worth switching your line rental away from BT.