T-Mobile

daveboydel

I paid T-mobile on the 1-06-09 by internet banking £70-00 they say they have never recieved this money and have now cut me off for non-payment i have send them all my details even a proof of payment letter from my bank, but they say they want my Bank statements showing this payment. What can i do?

ABH_3

daveboydel wrote: »

I paid T-mobile on the 1-06-09 by internet banking £70-00 they say they have never recieved this money and have now cut me off for non-payment i have send them all my details even a proof of payment letter from my bank, but they say they want my Bank statements showing this payment. What can i do?

What I would do, is quite simply print out a copy of one of your bank statements. Then with the aid of a big black marker and a ruler, put a line through anything they don't have to see, obviously leaving the payment they do have to see. You could load up your statement in a browser window, then press the 'prnt-screen' key on your keyboard (it's next to the F12 key), then open Microsoft Pain, then simply click 'Edit' then 'Paste', then with the aid of the 'line tool' choose the big thick line and make 'black marks' over payments they don't have to see, print the statement and send them or fax it to them using a service such as: http://www.messiphone.com/fax/free-fax-uk.html if they mention anything about the blanking out of the information that they don't need to know about. State that, they don't need that information they didn't say anything about 'data mining', they wanted a bank statement with your details on showing payment made to their company.

You should have your line back inside of 24 hours.

If however they don't, then look on the back of your contract to see what terms there are about 'breach' or 'cancelling'.

HTH