Attention Of BT Company rep

alanwjones

This is a copy of a PM sent to BT company rep seeking assistance

Hi, my daughter in law had a new line installed on Thursday last, she took out a 12 month contract and has to pay the £124 connection fee, I found out through this site that if she changed to a 18 month contract, the connection fee would be dropped,
She made a call to change her contract and was refused the 18 month contract, as " there was no such thing as wavering the connection fee"

However I have made several calls to BT since Friday to change the contract duration, BT have agreed to change the contract and waver the fee and have promised a return call 3 times to confirm this,
These calls have not materialised, During the last call I was given a reference (PM********* ) phone no 01286 pm****, and another ! promise of a return call to confirm the change, Which has not materialised.

Is there any way you can assist in this issue, I am available on mob (pm********) and of course through pm here,
Regards , Alan.

alanwjones

Are BT company reps for real ?????????

Inactive

Speaks volumes about BT.

alanwjones

I'm thinking there's no such thing as bt reps, Theres deffinately little input by them on these forums,
However in Wales we have a dedicated Welsh language helpline, a quick 5 minute phone call this morning ended my 5 days of waiting for my call from whatever faraway continent!

Brings to mind my signature >

Thanks for your help BT, and for reminding me why I went elswhere for my service.

alanwjones

Update.

I can confirm that there are such people as BT company reps on here, David has called me on my mobile with a solution to my enquiry. Thanks David. Regards, Alan