4Cheapcds.com Poor Service

shaaark

I work on the Thorpe Park complex, at 3200 Century Way!

Thorpe Park (Leeds) Ltd Andrew Crowther
[EMAIL="andrew.crowther@sdgroup-plc.com"]andrew.crowther@sdgroup-plc.com[/EMAIL]
0113 380 1710

Might be worth giving that guy a ring as I think he is kinda the coordinator for the park? He might know the number or at least a named contact for 4CheapCD's?

I've looked at the map and know where 1200 CW is but can't remember what company it is off the top of my head!

shaaark

1200 Century Way
Thorpe Park Business Park
Colton
Leeds LS15 8ZA
United Kingdom
Main tel: +44 (0) 113 251 5000
Main fax: +44 (0) 113 251 5100

I know it's a virtual office but it might be worth a shot. Regus are the company that occupy 1200 and they may be able to give out someone's contact at 4CheapCD's?

http://virtualoffices.regus.com/locations/GB/Leeds/LeedsThorpePark.htm

Jerec

Thanks but I have already called Regus, they do not have any other contact details.

I'm gonna call my bank now.

Jerec

Some goodish news it seems.

Although payment with a debit card online is not covered with any insurance, they have told me that if my contact with the store is fruitless, then I can come into the branch and request a Debit Card Dispute form, where the bank then takes over and tries to get teh money back.

Its not 100% but at least it may put pressure on them to refund me.

I bank with the Halifax but I assume all banks have this.

Jerec

Well, finally, after 4 letters of complaints and 4 weeks of wating, I finally got a response.

Hi,

we're sorry about this, unfortunately we didn't receive any previous e-mails frm you, in addition nothing has been sent to you.

We have now issued a refund for this order.

Kind Regards
John

Didn't receive any emails???

I think they meant to say "We have ignored all the other emails except when you said you would seek legal advice and the bank would seek the money back!"

I've written back to say I think as a good will gesture I should be sent the Spider-man 3 Blu Ray and get my refund considering it was supposed to be a Christmas present and I've waited so long, but I don't expect anything back.

I'm now posting these details on all the forums that I go on to make sure no one else has to suffer the same problems we do.

sophie2483

I have also ordered a DVD from 4cheapCDs, but they have sent me the wrong one (i ordered little britain series 1 but they have sent me series 3.) I don't want to have to pay the postage to send it back and I am also wary that if I do, I won't get a refund or the correct item.
I should have checked the reviews and noticed the fact they dont have a phone number i suppose!
Anyone else sent anything back (successfully or unsuccessfully?)

AbbieCadabra

i had 3 orders with 4cheapcds.com before xmas, all arrived within a week & were correct items.

shame it doesn't seem the same way for everyone else.

sophie2483

sophie2483 wrote: »

I have also ordered a DVD from 4cheapCDs, but they have sent me the wrong one (i ordered little britain series 1 but they have sent me series 3.) I don't want to have to pay the postage to send it back and I am also wary that if I do, I won't get a refund or the correct item.
I should have checked the reviews and noticed the fact they dont have a phone number i suppose!
Anyone else sent anything back (successfully or unsuccessfully?)

good news - i received the correct item in the post this morning, so now I have both - they must have realised their own mistake! :j