Bathstore not honouring warranty

alexcrewe

Hi,

I had a bathroom installation done a few months ago (mostly Bathstore items).

The show valve has developed a problem where it will not work. Plumber thinks non-return valves on shower is sticky and needs replacing.

The shower valve is manufactured by Ultra and basically I've been given the runaround. Neither company (Bathstore or Ultra) wants to cough up the money to repair the shower valve.

What are my rights?

Thanks for any help.

4743hudsonj

alexcrewe wrote: »

Hi,

I had a bathroom installation done a few months ago (mostly Bathstore items).

The show valve has developed a problem where it will not work. Plumber thinks non-return valves on shower is sticky and needs replacing.

The shower valve is manufactured by Ultra and basically I've been given the runaround. Neither company (Bathstore or Ultra) wants to cough up the money to repair the shower valve.

What are my rights?

Thanks for any help.

bathstore not ultra must replace and fit the valve

read up on the sale of goods act s 14

contact trading standards for help

and create a letter quoting the act asking them to resolve the issur with a repair

alexcrewe

4743hudsonj wrote: »

bathstore not ultra must replace and fit the valve

read up on the sale of goods act s 14

contact trading standards for help

and create a letter quoting the act asking them to resolve the issur with a repair

I cant seem to find the Sale of Goods Act online. Do you have a link for it?

Cheers,

Kevin

4743hudsonj

alexcrewe wrote: »

I cant seem to find the Sale of Goods Act online. Do you have a link for it?

Cheers,

Kevin

http://statutes.agc.gov.sg/non_version/cgi-bin/cgi_getdata.pl?&actno=1999-REVED-393&date=latest&method=part&segid=933565622-000021#933565623-000179

contact consumer direct, they can provide you more advice and give you templates for letters

fwor

There's also a good guide to key points here:

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

However, be aware that your rights will vary depending on whether you bought the items for the plumber to fit, or whether the plumber bought them.

If the latter, the situation will be very different, as if the plumber is acting as a business, the SOGA won't apply.

If you bought the item and it is demonstrably faulty, Bathstore is obliged to replace or repair, but not to remove or refit it. They are not obliged to pay you to have someone else repair it.

Also, be prepared for Bathstore to claim that the plumber caused damage to the valve. If asked, you need to be unequivocal about the fact that the plumber fully flushed out the pipework before fitting the valve.

alexcrewe

fwor wrote: »

If you bought the item and it is demonstrably faulty, Bathstore is obliged to replace or repair, but not to remove or refit it. They are not obliged to pay you to have someone else repair it.

But what if the replacement/repair requires the removal and refit of the shower valve?

I read your link and it was very good. Would seeking damages be the route to take?

Thanks

4743hudsonj

alexcrewe wrote: »

But what if the replacement/repair requires the removal and refit of the shower valve?

I read your link and it was very good. Would seeking damages be the route to take?

Thanks

sorry i should have been more precise in my post

yes you would need to seek damages and fitting costs etc