LCD TV from Argos faulty after 20 months can i get replacement??

emmylou542

I bought a Mikomi LCD Tv from Argos on 29 Nov 07 as a xmas gift for my son-all fine-just after last xmas we started having probs getting the tv to switch on (it would eventually) but 3 months ago it just refused to stay on-i rang argos customer services to be told as it was over 1 yr there was nothing they could do-not knowing any better i left it until hearing Martin :Aquoting sales of goods act :Tand i decided it was worth another shot-i rang them again today quoted sales of good act to be told i need to get an engineers report before they can do anymore (i have receipt).
Please can someone advise me on my next step?? How much is an engineers report gonna cost and where do i find an engineer???? :mad:TV only cost £79.99 new but surely it should last longer than 1 and a half years????

Antispam

No you can get a fix if its not possible you may get some of your money back or perhaps a comparable replacement but you need some proof

After the first 6 months but usually 12 months due to guarantee it is up to you to prove the tv is defective that is not got a inherent fault in this case, you need to get evidence to support this

The sale of goods act applies here, dont go down the new EU directive

Also bare in mind if you paid a low price for a tv a court will take that into account if it goes that far

"After six months and until the end of the six years, it is for the consumer to prove the lack of conformity."

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

The new EU directive is at best misleading



Exact email I got from the EU http://ec.europa.eu/europedirect/



Dear xxxxx,

Thank you for your enquiry.
Directive 1999/44 applies to all sales and which requires manufacturers to provide repairs or replacement of goods that fail to conform to the sales contract for up to 2 years after the goods are sold.

This is the link to the Directive:
http://eur-lex.europa.eu/smartapi/cgi/sga_doc?smartapi!celexapi!prod!CELEXnumdoc&lg=en&n umdoc=31999L0044&model=guichett


The Directive lays down a presumption that goods which show a lack of conformity within 6 months of purchase were defective at the time of purchase. After 6 months you have to demonstrate that the goods were defective when you purchased them.

As a result, it appears that the UK rules correctly implement the Directive on this point.

You can find out more on Directive 1999/44 on this official EU website:
http://ec.europa.eu/consumers/cons_i...s/index_en.htm


We hope this answers your query.

Yours sincerely,

Citizens Signpost Service