Can i return jeans? advice needed

bettz

Hi all i received a pair of gstar jeans from a online website this weekend which cost me alot of money.My problem is after wearing them saturday night the top button felt abit loose but looked ok.After washing them sunday i noticed the top button has come off and also one of the belt holders has come loose.

Can i send the jeans back or am i going to loose my money now?. The website just states unworn items as returns.It has got a section on Faulty Items would my jeans be classed as that?

The website has no contact number just a email address

Any advice would be great.

Cazza

To me they sound faulty, I'd email them and find out what their process is next.

staffie1

Yes you are right to return them. They have to be fit for purpose, and an expensive pair of jeans that fall to bits after washing and wearing once do not represent reasonable quality.
Send an email and ask for returns policy.

bettz

Thank for the reply's ive had a email from the store & i'vee got to send them back who will then send them to GStar for them to have a look,they will then get back to me with the outcome

bettz

Well today i recieved the following email from customer services.I already explained to them that i'd worn the jeans and after washing them and putting hem back on the top button came off is there anything i can do? they don't seem to have a customer serice number the store is called Tuccistore.co.uk they have a fax number only so it seems
01642 211841

Hi

Unfortunately we are unable to do anything with the jeans as they have
been worn. We have sent you the jeans back with a letter explaining.

Regards

Customer Service Advisor

Halloway

bettz wrote: »

Well today i recieved the following email from customer services.I already explained to them that i'd worn the jeans and after washing them and putting hem back on the top button came off is there anything i can do? they don't seem to have a customer serice number the store is called Tuccistore.co.uk they have a fax number only so it seems
01642 211841

Hi

Unfortunately we are unable to do anything with the jeans as they have
been worn. We have sent you the jeans back with a letter explaining.

Regards

Customer Service Advisor

Don't accept that. The jeans were faulty due to poor manufacturing. The fact that you have worn them is irrelevant. Write to them, recorded delivery explaining the situation and that you want a refund due to the manufacturing fault. If they refuse to budge contact Trading Standards.

bettz

Well managed o get a phone number after speaking to a customer service rep I've now got to post the jeans back at my cost (again) so that the jeans can be sent off to G-Star who will then verify that its a manufacturing fault.Can i refuse to sign for the jeans if there sent recorded delivery?? would they be sent back? there saying this could take a while to sort out maybe 1 - 2 months :mad: i got the impression they didn't believe the top button came off the lady said it looked like it'd been forced off

missymugwump

Contact trading standards ASAP
They are breaching your statutory rights

bettz

What would i say to trading standards? are they telling me a pack of lies about sending the jeans back to G-Star? Can i demand a refund or exchange and threaten to get trading standards involved?

bettz

Well i received the jeans back a few moments ago with a nice letter inside which reads

We regret that we are unable to accept the enclosed return as faulty as it is clearly showing signs that the waist has been pulled or subject to unnecessary stress resulting in one of the belt loops being damaged.

What a joke any ideas on what i can do??????

Halloway

bettz wrote: »

What a joke any ideas on what i can do??????

Follow the advice given in several previous posts.