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Letter from nPower - changed billing
tararabumdeay
Posts: 2 Newbie
in Energy
Hi there. I was paying £106 per month direct debit for my dual bills. I received a letter today saying they have changed the way I pay for electricity and immediately want a cheque for nearly £500!!!! Obviously I don't have £500. Is it legal for them to move the goalpost? Can I shift to another provider who will do monthly before I pay off npower? Has anyone else experienced this?
0
Comments
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tararabumdeay wrote: »Hi there. I was paying £106 per month direct debit for my dual bills. I received a letter today saying they have changed the way I pay for electricity and immediately want a cheque for nearly £500!!!! Obviously I don't have £500. Is it legal for them to move the goalpost? Can I shift to another provider who will do monthly before I pay off npower? Has anyone else experienced this?
Have you accidentally cancelled your direct debit instruction with your bank?0 -
No! It went out a day late though, do you think thats it?0
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Sounds like it, speak to them and get your payment plan set up as it was.0
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