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Letter from nPower - changed billing

tararabumdeay
tararabumdeay Posts: 2 Newbie
in Energy
Hi there. I was paying £106 per month direct debit for my dual bills. I received a letter today saying they have changed the way I pay for electricity and immediately want a cheque for nearly £500!!!! Obviously I don't have £500. Is it legal for them to move the goalpost? Can I shift to another provider who will do monthly before I pay off npower? Has anyone else experienced this?

Comments

  • stewie_griffin
    stewie_griffin Posts: 1,099 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    tararabumdeay wrote: »
    Hi there. I was paying £106 per month direct debit for my dual bills. I received a letter today saying they have changed the way I pay for electricity and immediately want a cheque for nearly £500!!!! Obviously I don't have £500. Is it legal for them to move the goalpost? Can I shift to another provider who will do monthly before I pay off npower? Has anyone else experienced this?

    Have you accidentally cancelled your direct debit instruction with your bank?
  • tararabumdeay
    tararabumdeay Posts: 2 Newbie
    No! It went out a day late though, do you think thats it?
  • Vestra
    Vestra Posts: 856 Forumite
    Sounds like it, speak to them and get your payment plan set up as it was.
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