We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Samsung TV
JacenSolo
Posts: 3 Newbie
Hi guys,
Need a bit of advice bought a Samsung TV from Empire Direct in January 2008, it developed a fault around november so was repaired free of charge by Samsung (was told to go to them by empire direct) now it has developed another problem and samsung are claiming I need to pay for an out of warrenty repair.
Is there anything else I can do as the unit is obviously faulty can I get a refund or replacement unit any advice would be appreciated.
The unit was well looked after by me but obviously now I have no confidence in any samsung products as another samsung tv I have in the bedroom has also developed a fault.
Need a bit of advice bought a Samsung TV from Empire Direct in January 2008, it developed a fault around november so was repaired free of charge by Samsung (was told to go to them by empire direct) now it has developed another problem and samsung are claiming I need to pay for an out of warrenty repair.
Is there anything else I can do as the unit is obviously faulty can I get a refund or replacement unit any advice would be appreciated.
The unit was well looked after by me but obviously now I have no confidence in any samsung products as another samsung tv I have in the bedroom has also developed a fault.
0
Comments
-
Contact Empire Direct.
You can make a claim with them under the Sale of Goods Act. Advise them that you believe that the product has not lasted a reasonable amount of time and you would like for them to provide a remedy. Also advise them of the previous fault, date, job reference number, etc.
If your claim is valid they may provide a repair, replacement, refund or partial refund.0 -
Haven't Empire Direct gone bust? If so, JacenSolo might find that a little tricky ... sorry couldn't be much more help
0 -
-
As Empire Direct are still trading (although be it now owned by Richer Sounds) there shouldn't be any problems.0
-
Sorry forgot to add that empire direct had gone underContact Empire Direct.
You can make a claim with them under the Sale of Goods Act. Advise them that you believe that the product has not lasted a reasonable amount of time and you would like for them to provide a remedy. Also advise them of the previous fault, date, job reference number, etc.
If your claim is valid they may provide a repair, replacement, refund or partial refund. 0 -
Cheers guys will digg out the relevent paper work tonight and give richer sounds a call I noticed as well I could possibly claim on my credit card under section 75 or something luckly it was bought on the credit card
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.5K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards