Shafted by Southern Electric

stewie_griffin

Daston wrote: »

Cheers for the input guys, sent an email to the head of the customer sevice department saying I want it sorted and a reply within 48 hours or I will be taking it to the energy ombisman. Will have to wait and see now. One it is sorted I am going to be invoicing them for my phone charges.

The ombudsman won't touch it until you've followed SSE's internal complaints process and allowed them 6 or 8 weeks to resolve it.

Vestra

laney85 wrote: »

Also having problems with them, i signes up with them, then realised that i would not beable to pay the final bill which my current supplier would produce, 3 weeks before i was due to switch i cancelled by phone and via there contact form , only to recieve the letter saying that i had been switched, they are now refusing to listen to anything i say , i have contacted my previuos supplier to see what they say .

Did you cancel within 7 days of signing up to them?

Daston

stewie_griffin wrote: »

The ombudsman won't touch it until you've followed SSE's internal complaints process and allowed them 6 or 8 weeks to resolve it.

OK thanks,

Any idea's where I stand with paying their bill when it comes through? As I never asked for then to suppliy me with a product surly I dont need to pay? It would be like me just going round washing peoples windows without them knowing and then invoicing them.

adprob

you will probably find that they will do the ET when you get a reply from their head of customer service and you wont need to be billed

Daston

adprob wrote: »

you will probably find that they will do the ET when you get a reply from their head of customer service and you wont need to be billed

The problem I have is according to Southern Electric they are our supplier from 9th July 2009 so unless they sort it today it will be to late.

The problem I also have is if they have transfered our data from EDF they will be using my fience's bank details. Now she hasnt signed anything or requested they do this so if they attept to take the funds via direct debit where do we stand legaly as I would count that as fraud.

If they bill us I have decided to tell them that I will hold payment until they have sorted this mess out.

adprob

1) - An et can be done anytime if the customer has been misled, wrong metering details registered or on customer service grounds (if the original supplier agrees)
2) Southern wont get your gf's bank details from EDF. If EDF send these over then EDF will have breached data protection act. The only way they will get these is if you have provided them when you signed the paperwork

Daston

adprob wrote: »

1) - An et can be done anytime if the customer has been misled, wrong metering details registered or on customer service grounds (if the original supplier agrees)
2) Southern wont get your gf's bank details from EDF. If EDF send these over then EDF will have breached data protection act. The only way they will get these is if you have provided them when you signed the paperwork

Thanks,

Just got off the phone with EDF and they have said that an ET can take up to 8 weeks depending on how co-oprative Southern are. In the mean time I am going to withold payment to Southern until I am happy they have delt with my complaint to my statisfaction

Vestra

Daston wrote: »

Thanks,

Just got off the phone with EDF and they have said that an ET can take up to 8 weeks depending on how co-oprative Southern are. In the mean time I am going to withold payment to Southern until I am happy they have delt with my complaint to my statisfaction

Have you tried calling Southern Electric and asking for an ET saying you did not agree to the contract? You really shouldn't need to write in etc and this can be dealt with over in the phone pretty quickly.

Fire_Fox

Daston wrote: »

OK thanks,

Any idea's where I stand with paying their bill when it comes through? As I never asked for then to suppliy me with a product surly I dont need to pay? It would be like me just going round washing peoples windows without them knowing and then invoicing them.

Did you sign anything and did you read what you signed? If not it's partially your fault. If your signature has been forged (it has happened) that is a different matter.