Parcelforce clearly just lied, can i do anything?

TurkzZ

Iv taken a day off work to await a delivery of a parcel for items i brought online. I paid extra for saturday delivery.

So today i log into parcelforce to see the status and it say at 11:30 they attempted a delivery, this is clearly a big fat lie as iv been home all day,no van has driven up here and there is no card!

on top of this i phone up, the guy says hes going to phone the driver and phone back, i wait 20 minutes, phone again and the call centre is closed!

Is there anything i can do about this, i paid extra for the service?

frivolous_fay

Take it up with the sender.

kiddy_guy

Ask if they have GPRS tracking on the palm. It will tell them if they were at your property.

TurkzZ

ill call them again on monday,do you reckon i can get some sort of refund on the extra i paid for saturday delivery? i buy from ebuyer website

i just hate the fact there rude and incompetent and theres nothing we can do

Mark64uk

The couriers we use ( DPD and City-link) will make a note of the front door they went to, ask them what colour the door was they left the card at sometimes they are wrong !

Mark

Hintza

Mark64uk wrote: »

The couriers we use ( DPD and City-link) will make a note of the front door they went to, ask them what colour the door was they left the card at sometimes they are wrong !

Mark

Aye the last one that did that said it was a brown door (as is ours), sure enough it was but it was house half a mile away. Not foolproof method.

DaveAshton

We've had the same thing happen a few weeks ago. The parcel turned up the next delivery day. We live in a pretty remote place though, so most likely the driver couldn't be arsed to go out of his way on the original delivery day.

TurkzZ

i get the feeling as it was a saturday the driver cuddnt be asked to come up to my flat, 3rd floor, large parcel, i can only imagine his thought process there

if it doesnt turn up on monday ill go pick it up my self, iv contacted the sender company Ebuyer, ill post there response

custardy

TurkzZ wrote: »

i get the feeling as it was a saturday the driver cuddnt be asked to come up to my flat, 3rd floor, large parcel, i can only imagine his thought process there

if it doesnt turn up on monday ill go pick it up my self, iv contacted the sender company Ebuyer, ill post there response

does the package have a full address?
is it clear on the buzzers which flat is which?

TurkzZ

yh, i order tonns of stuff off the net, everybody else seems to have no probz finding my flat lol

wearside_2

Parcelforce = part of the Royal Mail Group. Is there anthing more to say:mad: