Anyone dealt with A & L for reclaiming Bank Charges?

BigNige

Are they fast?
Do they share their customer services with Abbey?

Anarchist

BigNige wrote: »

Are they fast?
Do they share their customer services with Abbey?

No, they're as per most of them, a nightmare.

Plus, if you still use your account, prepare to have to move it. They have a habit of closing accounts.

natweststaffmember

Anarchist wrote: »

No, they're as per most of them, a nightmare.

Plus, if you still use your account, prepare to have to move it. They have a habit of closing accounts.

That's not correct......

"(18)
the firm must not close accounts or threaten closure of accounts of customers when it might reasonably appear that this is for the purpose (or with the intent) of penalising customers that have complained about unauthorised overdraft charges for having complained, or deterring future complaints from these customers or others. For the avoidance of doubt, the firm may close accounts or threaten to close accounts where there is good justification for doing so based on the circumstances of the particular case;"

FSA Waiver on Bank Charges.

Anarchist

natweststaffmember wrote: »

That's not correct......

"(18)
the firm must not close accounts or threaten closure of accounts of customers when it might reasonably appear that this is for the purpose (or with the intent) of penalising customers that have complained about unauthorised overdraft charges for having complained, or deterring future complaints from these customers or others. For the avoidance of doubt, the firm may close accounts or threaten to close accounts where there is good justification for doing so based on the circumstances of the particular case;"

FSA Waiver on Bank Charges.

Yawn @ quotes.

I think I should know better than you. Seeing as they actually closed my account for reclaiming my charges from them.

natweststaffmember

Anarchist wrote: »

Yawn @ quotes.

I think I should know better than you. Seeing as they actually closed my account for reclaiming my charges from them.

That quote is from the FSA Waiver on Bank Charges. It's on my signature. Quite a few banks got into trouble for closing accounts of people who reclaimed charges. A&L were one of them. If they do close the account then you can complain to the FOS on the basis of retaliatory action. A number of A&L customers did and got compensation at that time as a result.