RBS card readers: can we get rid of them?

Delta-NC

Twister84 wrote: »

If you've been paying it online for the past 3 months, then you must already have the payee set up - therefore you don't need the card reader

I have had this guy on my payees list since way before I was even a tenant. Yet every time I go to make a payment I am prompted for it.

stclair

I think Natwest/RBS card readers can be a pain in the butt. If you dont have access to your card reader whilst your out and about. You have to ring telephone banking to make the payment for instance.

Even then the payment wont go straight away as they dairise the payment for the next day and if you call after 6.30 the system thinks its the next day anyway so the recipient has to wait that little bit longer to get there payment.

flyingscotno1

Delta-NC wrote: »

I have had this guy on my payees list since way before I was even a tenant. Yet every time I go to make a payment I am prompted for it.

Something not right there. I have 5 payees on my list and the only time I'm asked for a card reader is a new payee, either with a Standing order or a bank transfer.

Why don't you add your landlord again through internet banking using the reader (calling the payee something different from the first one naturally). It may be an error in setting up (set up not on the net?) and then allow you to then skip the card reader stage.

Inactive

scouselad1974 wrote: »

HSBC use a smaller unit that attaches to your key ring that creates random numbers, no card has to be placed into it, so it is a lot easier to take with you.

I think that they are issued to Business Users only, I may be wrong, I have an HSBC Account, never been issued with one.

I do have 2 card readers from Nationwide, have had them over a year now, never needed to use them ever.

SiuLoong

I have card readers from both Nationwide and Natwest and they are interchangeable so I keep one at home and one at work.. I now bank with Halifax (only partly due to the card reader!). Natwest only needs the reader to setup a new payee, Nationwide its everytime you want to transfer/pay money. If you say your card reader is broken they will send you a spare - no questions asked, I did with Nationwide about 18 months ago, they said they may charge in future. (My card reader did actually break - but they didn't know that!)

withnell

Delta-NC wrote: »

It makes you enter your pin and an 8 digit code. The code isn't even stored in an image format which makes it easier to pick off the page and place on another.

And that 8 digit code is different each time....

chambta

flyingscotno1 wrote: »

Something not right there. I have 5 payees on my list and the only time I'm asked for a card reader is a new payee, either with a Standing order or a bank transfer.

Why don't you add your landlord again through internet banking using the reader (calling the payee something different from the first one naturally). It may be an error in setting up (set up not on the net?) and then allow you to then skip the card reader stage.

Good advice. I have a dozen or so payees for various things and have never had to use the card reader for anything other than setting up new payees.

spindo

chambta wrote: »

Good advice. I have a dozen or so payees for various things and have never had to use the card reader for anything other than setting up new payees.

same here.

to be honest i dont find them to be a problem, once you've set up the payee info you can pay them time and time again without the card reader plus you dont need the card reader to log-in to online banking which (someone correct me if i'm wrong) barclays customers have to do.

scouselad1974

spindo wrote: »

same here.

to be honest i dont find them to be a problem, once you've set up the payee info you can pay them time and time again without the card reader plus you dont need the card reader to log-in to online banking which (someone correct me if i'm wrong) barclays customers have to do.

And HSBC Business Customers

Extant

spindo wrote: »

same here.

to be honest i dont find them to be a problem, once you've set up the payee info you can pay them time and time again without the card reader plus you dont need the card reader to log-in to online banking which (someone correct me if i'm wrong) barclays customers have to do.

Barclays customers can access online banking without their card reader, they just cannot make payments.