HUGE DEBIT with NPower

williamD1964

I have just recieved my duel fuel bill with NPower and find I am £600 in arrears. I used Uswitch to swop to them and passed on the details of my previous years consumption, and they said, the appropriate direct debit would be £73 a month, but this was out by almost £50, hence the debt.

My consumption has not increased, in fact, I have had a new boiler and heating system installed plus the whole house insulated. NPower say that the bill is correct, and Uswitch deny that I even used them to switch! Any ideas people????

littletommytucker

No because at the end of the day, if nPower have been sending you bills you have a duty to check the bills to make sure you are paying for what you are using.

Magentasue

If you know what your annual consumption is, you can cost it and divide by twelve to get a realistic estimate of what your DD should be. Add on £100 a month to clear your debt in six months and you'll get an idea of your new DD. That assumes you're paying that amount from the spring to build up a credit balance to see you through the winter. Alternative is to pay the £600 and pay a lower DD.

williamD1964

problem is, they only send out two bills, on a six monthly basis!

Magentasue

Yes, but you can read the meters any time you like!

Cardew

USwitch and all the comparison websites(as well as the call center staff for new accounts) have one objective - they want you to switch so they get their commission.

They will quote you a Direct Debit payment low enough to induce you to switch.

Taking it to the extreme, if they had given you a Direct Debit of £5 monthly, would you have believed that would have covered your bill?

As said above you have to take responsibility for your bills.

Skeem

Hi there,

We've just had an Npower elec bill for £725 for 6 months!!

We have lived in our 2 bed apartment (there are only 2 of us) for nine months, in that time we have had 2 bills, one for the first 3 months, coming out at about £55 a month, which is perfectly reasonable.
The 6 month bill works out at around £120 a month, at least double what we'd expected it to be.

I have just recieved a meter reading so will investigate further and post our findings on here.

Skeem

KimYeovil

£900 is a pretty average bill for nine months. Two people in a two bedroom house is pretty average. Why did you expect your bill to be half the national average?

butler_helen

We paid npower £50 a month, thought it was enough until we used their online system for putting in actual readings and discovered that we should have been paying £75... voila problem solved, we only owed around £200 when we left

kennyg123

I was caught out in the past when I thought I had switched to Npower for both gas and electric. After about 1 year found that they had just been charging for gas. I queried when they wrote lowering my DD and found that I hadn;t been charged for electric! Needless to say I got a very large bill.

I learned my lesson after that and submitted readings online every month thereafter.

I've just moved to EDF and DD payments really low, in fact too low! I have submitted online readings every month but they seem to be ignoring them. I'm just keeping the cash on one side for when they decide to "up my DD".

uSwitch_company_representative

Hi WilliamD1964,

Please send me a private message containing your postcode and surname that you used when switching with us and I'll try to investigate this for you.

Thank you,
Emma
uSwitch Energy Team