Aaaaaargh! Comet!!!!

Dammam

Whits wrote:

Unless I ask for them prior to the event:rolleyes:

I think it's about time people realised that Comet may not have done the best job of forwarding the company image but I'm sure we can all agree, Comet sell enough gear without complaints that this is a tiny percentage.

Don't get me wrong here folks, I'd rather there were no comments on this board about my employers, I'd much rather see thousands of complaints about DSG group and their T's&C's:D

It's not the selling that's the problem, it's the process surrounding returns.
I hardly think it's reasonable for Comet to say that they didn't manufacture the stuff so it's the manufacturers responsibility when something goes wrong, and then claim some sort of kudos for all the items that DON'T go wrong. It's more accurate to say that 10% of all sales are returned as faulty, and 70% of those cases leave an unsatisfie customer. I've made those figures up simply to illustrate the point.

Whits

Dammam wrote:

I hardly think it's reasonable for Comet to say that they didn't manufacture the stuff so it's the manufacturers responsibility when something goes wrong

So I could invent something, manufacture it to a really crap standard, get it sold in shops and not worry as it's now the shops responsibility

Doesn't sound right to me.

Perhaps the law should be changed (everyones law, not just mine;) ) so that if something is faulty, it's exchanged by the retailer immediately and then sent back to the manufacturer for repair?

smcaul

Whits wrote:

So I could invent something, manufacture it to a really crap standard, get it sold in shops and not worry as it's now the shops responsibility

Doesn't sound right to me.

Perhaps the law should be changed (everyones law, not just mine;) ) so that if something is faulty, it's exchanged by the retailer immediately and then sent back to the manufacturer for repair?

Hate to point out the obvious but the shops BUY the goods from the manufacturer, and then re sell to the customer. That is why it is the shops responsibility, so it is down the shops to buy good quality goods to resell, if they chhose to sell poor quality then they should expect the increased custmer services that will be needed as a result of that.

Your last paragraph is what basically happens within the first 6 months, not sure why you expect a shop that makes a profit from selling goods to completely absolve itself from any responsibility should those goods go wrong!!!!!

marks87

I can't be bothered responding to all the new posts (teach me to not visit here for a few days), but I'll ask one question:

What would I, as a customer, have to gain by taking a working item back to a shop, to have it replaced with an identical working item?

Pelican_2

marks87 wrote:

I can't be bothered responding to all the new posts (teach me to not visit here for a few days), but I'll ask one question:

What would I, as a customer, have to gain by taking a working item back to a shop, to have it replaced with an identical working item?

I am having an ongoing problem with Comet, and can tell you that they attitude they have is to assume all customers are "trying it on" (to quote the service engineer).

They refuse to replace my faulty appliance- in fact the engineer laughed when I suggested it. I did point out that I'm happy for it to be repaired rather than replaced, as it was a damn pain in the !!!! to get in the house in the first place (doors off etc), but after 6 "repairs" it is still faulty.

I am now taking legal action.

Dammam

Whits wrote:

So I could invent something, manufacture it to a really crap standard, get it sold in shops and not worry as it's now the shops responsibility

Doesn't sound right to me.

Perhaps the law should be changed (everyones law, not just mine;) ) so that if something is faulty, it's exchanged by the retailer immediately and then sent back to the manufacturer for repair?

Yes, you COULD incent something really crap and leave it to the shop to sort out, but exactly what shop would buy something like that? Comet?
Reminds me of the old Reginald Perrin series where Reggie started a chain called GROT, selling absolute crap because he didn't want to be a success - and everybody loved it.

Do you shop on Ebay at all? Would you consider it fair if you bought something off someone, found it didn't work and they said "so what? I only sold it I didn't make the bloody thing". You'd probably ask for your money back or ask for a replacement if it was a company selling the item.

"Perhaps the law should be changed (everyones law, not just mine;) ) so that if something is faulty, it's exchanged by the retailer immediately and then sent back to the manufacturer for repair"

You don't need to change the law for this as it's already covered by law. The customers' contract is with the vendor, not the manufacturer and as such yes, anything obviously faulty should be sorted by the vendor with the customer and then the faulty equipment sorted between the vendor and the manufacturer so that the end use is not inconvenienced. Simple customer support which all but guarantees future custom. It's not impossible - I've had a couple of instances where things have worked this way in the past.
Your suggestion brings us back to where we started really.

Cashbereft

Its a TV, not a life support unit!!
OK you were without dross for longer than you wanted, but remember retailers don't manufacture the darn things and generally reliability costs.
I've done the repairs run, sometimes on goods years old, repaired or replaced free of charge, and may times its down to the awful environment the appliance is put into (can't people use cleaners any more). And I am amazed at how many sad folk there are who cannot manage without TV. I pity their kids.
Perhaps when life is threatened, due to a loss in the family of the Lunatics Lantern, you might all go out for walks until the engineers have fixed it.
Heavens above.

Whits

Dammam wrote: »

You don't need to change the law for this as it's already covered by law. The customers' contract is with the vendor, not the manufacturer and as such yes, anything obviously faulty should be sorted by the vendor with the customer and then the faulty equipment sorted between the vendor and the manufacturer so that the end use is not inconvenienced.

But who is to say what is obvious

I deliver items that come already damaged from the manufacturer, is that Comet's fault? No it isn't, it is our responsibility but not our fault.

Don't get confused here but I would love to see every company exchange things immediately but the law states things such as reasonable periods of time but cannot actually give an exact time.

My job would be a hell of a lot easier if all stores took responsibilty and exchanged things rather than get engineers out, but then the manufacturers would complain that the stores are not checking things out before returning them. Unfortunately, the manufacturers need to sort out their issues as well before products get to store and then nobody would have anything to complain about.

Perhaps I should remove my rose tinted glasses now :rolleyes:

gibby

comet are just after your cash
they dont care about customers or customer service

they stay in business as ppl are chasing the cheapest deals and are then knackered when things go wrong

just go in the store & shout infront of other customers

but never buy from them

G

Dave_Brooker

gibby wrote: »

just go in the store & shout infront of other customers

And get arrested....