Vodafone arrrg!

thegoodlife

I renewed contract on two phones on the phone they gave me a good deal to keep my custom and they havent honoured it, I am out of the cooling off period and I have requested that the call be listened too but they say that not all are recorded! I am paying more than double for two phones for twelve months not only that I went over my minutes because I was told I would have 150 but they have me down as 50 mins. They have only offerd me 3 months discount I havent accepted ,anything I can do to get it cancelled?
The thing is I had similar problems last year so was determined to go on monthly sim but the slime ball talked me into it with this fab deal that I never got ,I am so mad I could scream!!
thanks in advance!

4743hudsonj

thegoodlife wrote: »

I renewed contract on two phones on the phone they gave me a good deal to keep my custom and they havent honoured it, I am out of the cooling off period and I have requested that the call be listened too but they say that not all are recorded! I am paying more than double for two phones for twelve months not only that I went over my minutes because I was told I would have 150 but they have me down as 50 mins. They have only offerd me 3 months discount I havent accepted ,anything I can do to get it cancelled?
The thing is I had similar problems last year so was determined to go on monthly sim but the slime ball talked me into it with this fab deal that I never got ,I am so mad I could scream!!
thanks in advance!

what deal did they offer?

and did you read the contract? what did it say?

thegoodlife

They offered me 150 mins and 500 texts for twelve months for just under £10.00 a month on two phones(£10.00 each), I called to switch to super sim and they talked me into the contract for the same deal as supersim I though it would be easier !!
I got a standard letter thanking me for renewing with just the detail of a 50 min 150 text price plan it had no monthly costs on it and it was for only one phone, I have previously been told to ignore the details on these letters by the advisor as they told me it is standard and my offer still applies, I stupidly trusted them and am out of the cooling off period, I have been offer three months at half price I have refused and asked them to cancel the whole thing , they want rental for the year on both phones to cancel I sent them this email

as far as I am concerned there is no contract, the contract I agreed to doesnt exist ! the letter you sent me regarding the renewal did not contain full information about the contract terms. I will not be paying an early termination fee on something I did not agree to, if you could send me a copy of the legal contract you have so I can seek legal help I would be very gratefull,
dont know if I am doing the right thing ,surely if they dont have a record of the connversation how can they hold me to a contract?
thanks