Wrong size trainers, can I get refund?

rome1067

I've read another thread on here about sports direct saying you can't get a refund but wondered if it was different when you bought for someone else?

I bought trainers yesterday for my 9 yr old son but they were too small ( I do wonder whether the sizes are wrong and maybe slightly seconds?) He is always a 2 but these were very tight. We went back and they had no other trainers that fitted him. I asked for a refund as I needed to try elsewhere but was told I could only get a voucher.

He has to have the trainers for Friday so I'll end up spending the voucher on rubbish just to spend it and also buying trainers from elsewhere if I accept it.

Any ideas? I can't believe I can't buy my son trainers and not be able to get a refund if they dont fit.

Thanks

dmg24

They are correct, unless they are faulty you cannot insist on a refund.

geri1965_2

I don't think so - they have already told your their policy.

Ask them if there is a time limit on the voucher, rather than go spending it on things you don't need. Or sell it.

hbloomers

What shop did you buy from? A lot of the bigger high street stores have their refund policy online. I'd have a read of that, and see if it mentions anything about refunds/exchanges in there.

I think in some shops they will only refund if its found that the item was faulty due to a mistake in manufacturing.

dmg24

hbloomers wrote: »

What shop did you buy from? A lot of the bigger high street stores have their refund policy online. I'd have a read of that, and see if it mentions anything about refunds/exchanges in there.

I think in some shops they will only refund if its found that the item was faulty due to a mistake in manufacturing.

I think the clue is in the first sentence!

hbloomers

Ah didn't notice that! Thanks. I can have selective reading sometimes when I skim :P

missile

If you bought online you can return under distance selling regs. It seems you went into the shop? Most shops will give refund as a goodwill gesture, but they have no legal obligation to give you a refund or voucher.