Help Please - Refund credited twice - now they want it back!

zippy1977

I switched energy suppliers last year in September via a switching website who sorted it all for me. I was refunded my overpayment direct to my bank account by my previous supplier at this time.

I didn't realise at the time but they refunded my overpayment twice within the space of a week or so. They've just sent me a bill for the grand total of £83! and asked me to pay within 10 days....obviously i don't have the money....

I'd just like to know if anyone knew where i stand on this one, do i have to pay the whole amount back, after all it was their mistake not mine.....should i ring and offer to pay £1 a week or something, i just don't have that kind of money lying around anymore!!!

Please help, thanks guys x

dmg24

Yes, you do have to pay it back. Would you expect them to reimburse you if you paid twice by mistake?

Give them a call and arrange a reasonable repayment plan. Can you really only afford £1 a week?

Cardew

Welcome to the forum.

Yes you have to pay it back!

zippy1977

Thing are pretty tight at the mo, just had a baby and husband got made redundant.....this has stressed me out, but I guess I'll just have to ring them.....if they hadn't have made this stupid mistake in the first place i wouldn't be in this predicament! Ho hum!